DMI reviews

3.5

68% would recommend to a friend

(763 total reviews)

Rocky Thurston

69% approve of CEO

62% positive business outlook

DMI has an employee rating of 3.5 out of 5 stars, based on 763 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DMI employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

763 reviews
1.0
Oct 21, 2016

You should totally work here!!!!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Glassdoor is telling me I need at least 5 words, so yea

Cons

There is little investment nor concern in the retention of employees. If you get terminated without cause, likely the justification is due to restructuring which seemingly is done quarterly if not monthly. Turnover in the company is at an all time high, and the leadership has realized it's too late to fix a problem that could've been resolved years ago. If you went to HR with a problem, it would more than likely not be resolved as the back office has no leadership experience in those fields and stand more with the company than the employee. Nepotism in this the company is its middle name. Work-life balance at this company does not exist as well. You will most likely be working if you are on vacation or out of the office even for a few hours. Not every department is managed poorly, some departments have leadership that actually invests in their employees and provides support when they need it. In relation to those departments, the turnover is very low so more than likely it will be rare to come by a position in that particular department. Trust in an employee is a delicate relationship, and this company does a great job of making sure you can never trust a company again. If you read the positive reviews closely, you can tell that they are written by HR, marketing, or the director of corporate communications. The worst part is that the current employees in the company know how much of a mess DMI is, yet no one in the leadership has tried to salvage best practices to retain employees. If you are offered a job at DMI and you have other choices, PLEASE take the other job. You will more than likely leave DMI within a year.

1.0
Aug 21, 2016
Recommend
CEO approval
Business Outlook

Pros

Nice office space with open plan that allowed for collaboration with people from your group. Work from home was a possibility with justification.

Cons

Everything else. Management forgot that they weren't servicing the customers themselves. Working conditions varied from day to day. This was a call center environment managed by a car salesman at first and then a technical trainer when the car salesman was reassigned. Level one staffing was typically short which meant that level two and three engineers needed to pick up the slack. Every senior support person wants to interact with end users to explain how to perform a factory reset on a phone or reenroll a device in an MDM solution. Sales often sold solutions that they didn't understand or even know if they could work. More importantly they didn't understand how to price what they were selling. Management was clueless about the most basic functions of managing a support operation. HR was based in Maryland with no one in our office that understood HR issues. This meant that if you had an HR issue everyone knew about it. Management needs to understand that there is more to running a service organization than cash flow.

2.0
Jul 29, 2016

Not As Great As They Appear

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Beautiful office space, company-paid happy hours, annual employee recognition, and a fun holiday party and other company sponsored events. The CEO is friendly and personable.

Cons

You are expected to work late into the night and on weekends with no incentives. I've seen people at all levels working until 11:00 at night and later. This is part of the culture and if you don't do the same, you will be cut in no time. There is NO work-life balance. Employees get fired all the time for a variety of reasons and VPs do not have consensus regarding what their long-term plans are. There is such a high turn-over from the bottom up.

Viewing 73 - 75 of 763 Reviews

Glassdoor has 830 DMI reviews submitted anonymously by DMI employees. Read employee reviews and ratings on Glassdoor to decide if DMI is right for you.