Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      DONAN

      Is this your company?

      DONAN reviews

      3.8

      71% would recommend to a friend

      (103 total reviews)

      Lyle Donan

      86% approve of CEO

      67% positive business outlook

      Ratings by demographic groups

      DONAN has an employee rating of 3.8 out of 5 stars, based on 103 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DONAN employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Reviews by job title

      103 reviews
      1.0
      Dec 20, 2016

      Executive Leadership Team is Donan's Achilles Heel

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      - The company invests in good technology platforms to advance business objectives, such as Salesforce - Human Resources department makes positive attempts at hosting lunches/dinners/activities to improve corporate culture - CSR manager does a lot to make positive strides for the department, most of which goes unrecognized by upper management because she doesn't fit into their social paradigm.

      Cons

      - Poor retention with good employees who truly make a difference - Very HIGH turnover in almost all departments, which is symptomatic of weak management - Executive Leadership teams prefer to be surrounded by "Yes, Sir" individuals that go along with whatever ideas are proposed. Questioning business plans or introducing better ways of accomplishing tasks are frowned upon. - The company is extremely cliquish. If you aren't involved with the "in crowd" you don't exist. - Job security with this organization is unstable. I've seen people come in for a day of work, only to find out that they have been fired and have to pack up their cubicle and leave. No one that I've worked with feels secure in their role at Donan and have expressed concern. - Executive Leadership team has made many snide remarks about the CEO, Lyle Donan questioning his capability as a leader. Oftentimes, I've wondered what he would think if he knew what his own team says about him. - Diversity is not something you'll find at Donan, they prefer cookie cutter individuals

      avatar
      DONAN Response
      9y
      We thank you for taking the time to write a review on Glassdoor. We are glad you appreciated our HR department and the company's efforts to invest in 21st century technology. It sounds like there were a few areas where we fell short. As always, we encourage all employees to discuss their concerns with management and try to create an open environment with a genuine family-like feel. We sincerely wish you good luck in your new career endeavors.
      3.0
      Dec 9, 2016

      CSR

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly staff and management, committed to a family business environment, work/life balance respected.

      Cons

      A lot of rapid structural changes were made in the two years I was there without any explanation from management. Everything from the hierarchy to my job title and responsibilities were changed without discussing it with me. Very difficult to advance in any capacity.

      avatar
      DONAN Response
      9y
      Thank you for your review. Donan takes all feedback seriously and we constantly work at improving in all areas of the business.
      2.0
      Aug 16, 2016

      Ugg it just kept getting worse

      Regional sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong and growing brand recognition in the insurance industry. Good work-life balance. Knowing that you have the opportunity to help people who are effected by a catastrophic event.

      Cons

      Inept management - Donan could do so much more to improve employee happiness and productivity if they would take action with its management. High turnover- I mean high and in every department. Friction within departments. Salary is low ($50,000-53,000) Commission is paid based on clients home office locations. Which is great for a few but not for the majority of sales managers. Most earn $400-900 per month, while two to there sales managers earn $2,500-4,000 per month because of their location. Favoritism among several of the sales team and management. Installing tracking software on employees phones without informing or explanation. Lack of career advancement.. Even with 300% revenue growth over 6 years and positive reviews from my manager I came to feel unappreciated and promotion was unlikely.

      avatar
      DONAN Response
      9y
      Thank you for your feedback and outlining the good work-life balance and the brand strength of Donan as pros in your review. Our company takes great pride in its nationwide team of leaders and the benefits we provide our co-workers, including competitive compensation packages and opportunities for advancement.
      Viewing 91 - 93 of 103 Reviews
      Related searches: DONAN jobs | DONAN salaries | DONAN benefits | DONAN interviews
      ReviewsDONAN reviews

      Glassdoor has 105 DONAN reviews submitted anonymously by DONAN employees. Read employee reviews and ratings on Glassdoor to decide if DONAN is right for you.