DTE Energy reviews

Union and managment relations could be better The number of low paid contractors used here and managment's previous plans to shut at least one of the call centers means DTE's eventual goal is to sack as many of the union call center workers and outsource as much CS functions as it can get away with. This does not create loyaly or a positive work environment. Computer systems badly need updating and are constantly down at the worse times. Work arounds are cludgy and add way to much time when helping customers Constant monitering of work and being evaluated for unimportant things, managment obsessed with metrics. Lack of communication with anyone in managment beyond immediate supervisor Having to hang around a downed power line for days in a row because DTE disn't spend enough on tree triming and won't upgrade power lines to latest non-shorting power lines

Minimal or zero opportunities for advancement. Those that do advance do so by either being connected into the good old boy network or are the beneficiaries of a affimative action program. Too many middle managers run around from one position to another every 6 to 9 months without ever learning the job or their reports and stay just long enough to do some damage then get rotated to another position. Senior management is obsesed with comparing a utility with an infrastructure from the 1950s to those which are far more modern.