● Expectations and standards varied significantly across managers and task leads, leading to inconsistencies in how work was evaluated.
● Clarifying questions were not always addressed in a timely manner, especially when tasks had short turnaround times and minimal background.
● Deliverables were judged against expectations that were not clearly communicated, regardless of requests for clarification.
● Overall lack of structured guidance or documentation; requests for specific expectations or general guidelines were acknowledged but rarely fulfilled.
● Feedback was vague or reactive rather than instructional, making it difficult to course-correct.
● Limited mentorship or effort from leadership to support improvement and long-term success, including during formal performance reviews.
● Waves of onboarding junior-level staff led to obvious worsening of operational organization and increasing negligence in management.
