Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Datadog

      Engaged Employer

      Datadog Technical Support Engineer reviews

      3.6

      71% would recommend to a friend

      (33 total reviews)
      avatar

      Olivier Pomel

      96% approve of CEO

      81% positive business outlook

      Ratings by demographic groups

      Technical Support Engineer employees have rated Datadog with 3.6 out of 5 stars, based on 33 company reviews on Glassdoor. This indicates that most Technical Support Engineer professionals have a good working experience there. Datadog is rated in line with the average (within 1 standard deviation) by Technical Support Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      33 reviews
      1.0
      May 10, 2024

      Stay away

      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supplied lunch 3 times a week. Health insurance.

      Cons

      the support engineering department is an absolute mess. constantly changing goal posts, revolving door of people as they become burned out. no future career growth. its very clear that KPI's matter over employees mental health STAY AWAY unless you want to pay for weekly therapy sessions!

      avatar
      Datadog Response
      2y
      Thank you for sharing your feedback. Datadog values creating a positive working environment and experience for our employees, and the concerns you raised are ones we want to address. We encourage you to speak to your People Business Partner so they can work directly with your leadership team to resolve these issues. We appreciate you taking the time to keep us informed and for actions to be taken.
      4.0
      Apr 10, 2024

      Overall a great company to work for.

      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice team members, friendly and help culture. Good benefits and a great office.

      Cons

      Workload a bit too much.

      avatar
      Datadog Response
      2y
      We're glad to know you enjoyed your #DatadogLife experience. Thank you for your feedback, and we wish you success on your next endeavor.
      2.0
      Nov 3, 2023

      No career growth for technical support engineer

      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - The equipment provided - Continuous support from other co-workers - Flexibility to some extent

      Cons

      1. Limited career growth opportunity 2. ZERO opportunities for lateral move to other departments that is not Sales 3. Surrealistic KPIs (Key Performance Indicators) for Technical Support Engineers and other areas 4. ZERO bonus in Sales participations for Technical Support Engineers (if a huge customer signs up for the company services because of your support, or your Demo, you won't see a dime from that Sale) 5. Higher management (President, VPs and etc) is complacent when customers abuse the support team or the customer success team 6. Call-center duties, like chat shifts 7. VPs, President, SVPs are nothing more than slave-drivers who makes a lot of money with little to no work and don't even know the what kind of product the company provides or the work their subordinates do 8. Company prefers to hire people externally with no knowledge of the product than giving opportunities internally 9. Company does ZERO EFFORT to look after employees' mental health. Their external support for that provided by the company is outdated and the actions taken internally are non-existent (other than the occasional Pizza or drinks in a bar)

      avatar
      Datadog Response
      2y
      We have read through your feedback and please know, we take all of these matters very seriously at Datadog. We apologize that you feel you did not have opportunities for your concerns to be heard and to explore other positions within the company. We continuously strive to have a culture of feedback, accountability, and learning. Our culture is rooted in having a growth mindset, providing equal opportunity, plus assisting with the career aspirations of all employees. We will share your concerns with leadership and our People team so that we can learn and act. We appreciate the impact you had with us while at Datadog, and wish you all the best on your future endeavors. If there is any further information you would like to provide, you can also do so anonymously by contacting our third-party provider EthicsPoint at https://secure.ethicspoint.com/domain/media/en/gui/52231/index.html.
      Viewing 22 - 24 of 33 Reviews
      Related searches: Datadog Technical Support Engineer jobs | Datadog Technical Support Engineer salaries | Datadog benefits | Datadog Technical Support Engineer interviews | Datadog conversations
      Datadog reviewsDatadog Technical Support Engineer reviews

      Glassdoor has 1,930 Datadog reviews submitted anonymously by Datadog employees. Read employee reviews and ratings on Glassdoor to decide if Datadog is right for you.