Promotions are based on who you know, not your work ethic. Academic Advising is a call center, let's be honest. It is back to back calls non-stop with impossible goals. On top of non-stop inbound calls from students you are required to make outbounds for emails and opportunities (first advising meetings, academic standing changes, etc) The pay is $17.79 an hour, but Advising does all of the work. You will take phone calls about registrar calls and you weren't trained on this. You're not trained on other programs and you have to take overflow calls for other programs which are nerve racking since you are not an expert with that program. You get 1 hour 35mins to not take phone calls, but every phone call requires a case (something to finish or work on). Your bathroom time is accounted for this too, so is a coffee/water run. It's ridiculous!
They are changing our systems soon and our training consists of videos at our computer that you can't see or have to rush through because GOD FORBID you are off the phones for more than the proper time allowed to watch the training videos.
I'm job hunting and so is all of academic advising. Like I said, if you can get into a department that isn't advising, you'd like working here because work ethic doesn't matter.
Campuses have NO CLUE how to help students and send their students to us. Such a joke. Also, DeVry updates policy through email, so a student will call in and know something before me because I haven't had time to read that email yet. Managers communicate through email and instant messaging even when they sit near me. I could go on for days.....
IF YOU WANT A CALL CENTER --- APPLY HERE---
