Devoted Health reviews

Hi there, Thank you for taking the time to share your feedback with us as a Member Service Guide. We’re happy to hear that you’ve enjoyed the ability to work remotely with us as well as our benefits, but we’re sorry to hear that your experience day-to-day was not optimal. Going above and beyond for our members is at the heart of what Guides do. We don’t just solve problems—we take the time to understand each member’s needs, connect them with the right care. We recognize that at times, our members can call us frustrated and upset. We know these are hard calls and can create stress. We are forever grateful for the work that you do and do our best to provide \breaks as well as other resources (Calm App and Lyra) to help with stress management. We hold our Member Service Guides to high standards as a group when it comes to metrics. This not only allows us to offer superior service to our members but also ensures that we remain in compliance with service level rules and regulations established by the federal government. We are sorry to hear this was not a good experience for you. We recognize that each perspective is different and we welcome the opportunity to hear more from you so we can learn. If you’d like to continue the conversation, please reach out people@devoted.com. Thanks again! Devoted Health

Hello, Thank you for taking the time to share your thoughts. We appreciate your perspective and are grateful for the contributions you made during your time at Devoted. We're pleased to hear that you valued the benefits we offer. We encourage you to provide more information about your concerns regarding inclusivity by reaching out to Leslie Brunner at lbrunner@devoted.com. While it’s our mission to make sure that our members are cared for and treated like family, it’s also part of our mission to make sure we’re reflecting the best care and attention to our internal teams as well. We take all feedback seriously, especially regarding transparency and employee relations and will make sure to disperse to the appropriate teams for review. Thanks again for taking the time to share with us your feedback. The People Team at Devoted