Is Dexcom a good company to work for as a Technical Support Agent?

Technical Support Agent professionals working at Dexcom have rated their employer with 2.8 out of 5 stars in 42 Glassdoor reviews. This is a lower than average score with the overall rating of Dexcom employees being 3.6 out of 5 stars. Search open Technical Support Agent Jobs at Dexcom now and start preparing for your job interview by browsing frequently asked Technical Support Agent interview questions at Dexcom .

Does Dexcom pay Technical Support Agent employees well?

Technical Support Agent professionals rate their compensation and benefits at Dexcom with 2.4 out of 5 stars based on 42 anonymously submitted employee reviews. This is 40% worse than the company average rating for salary and benefits. Find out more about Technical Support Agent salaries at Dexcom.

How happy are Technical Support Agent professionals working at Dexcom?

13% of Technical Support Agent employees at Dexcom would recommend their employer to a friend. This rating has decreased by 69% in the past 12 months. Technical Support Agent professionals have also rated Dexcom with a 2.0 rating for work-life-balance, 2.3 rating for diversity and inclusion, 2.3 rating for culture and values and 1.8 rating for career opportunities.

What are the top reviewed jobs at Dexcom?

Inside Sales Representative (59) , Technical Support Representative (39) , Manufacturing Associate (31) , Engineer (23) , Manager (21) , Technical Support (20) , Customer Service Representative (18) , Software Engineer (18) , Supervisor (15) , Director (14) , Territory Business Manager (14) , Intern (13) , Manufacturing Supervisor (11) , Customer Advocacy Specialist (10) , Manufacturing Associate II (10)

What are the pros of working at Dexcom according to real employee reviews?

"Great people and teams" ((in 120 reviews)); "Benefits are good and enjoyable" ((in 119 reviews)); "Pay is good and acceptable" ((in 71 reviews)); "Great culture and even better product!" ((in 67 reviews)); "Great team and team lead I had before I resigned" ((in 52 reviews))

What are the cons of working at Dexcom according to real employee reviews?

"Stock falling over half from over promising.......(Becasue of Poor leadership inside sales)." ((in 39 reviews)); "Many of the managers have minimal experience and either none, or very little college completed." ((in 28 reviews)); "Favoritism and nepotism" ((in 28 reviews)); "Salary is low and people leave for higher pay" ((in 27 reviews)); "Supervisors are as smart as a 5th grader." ((in 25 reviews))

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Dexcom

Dexcom Technical Support Agent reviews

2.8

13% would recommend to a friend

(42 total reviews)

Kevin Sayer

4% approve of CEO

15% positive business outlook

Ratings by category

2.4

Compensation and benefits

2.3

Culture & values

2.3

Diversity & inclusion

2.0

Work/Life balance

1.8

Senior management

1.8

Career opportunities

Technical Support Agent employees have rated Dexcom with 2.8 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Technical Support Agent professionals have an average working experience there. Dexcom is rated in line with the average (within 1 standard deviation) by Technical Support Agent professionals compared to other employers within the Manufacturing industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

42 reviews

3.0

Apr 16, 2023

Dexcom BGC PH

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Compensation and benefits is great

Cons

lack of career growth and poor recruitment strategies

2.0

Mar 2, 2023

Good for a short amount of time

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

- Good benefits - Supportive team - Device helps a lot of people and it feels that you are doing something good

Cons

- Stark varying wages - Depending on the supervisor and if they like you, you may do amazing or forever be stuck on the phone with no projects - Processes vary depending which person you ask - If you work hard you will get to work a lead or supervisor job just without the appropriate thanks or wage raise. Probably also without any promotion - Projects get scrapped as soon as it gets busy on the lines - Unless a supervisor, taking calls will be everyone's priority and if German speaking there is rarely a break

2.0

Feb 9, 2023

Stop! Don’t! Not here!

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

WFH available Help save lives

Cons

No support from bunch of Supervisors Nepotism at its finest and Politics No growth Many left due to burn out Supervisors and Managers power tripping No work-life balance Hard to ask for PTOs Revenue is greater than employees

Viewing 10 - 12 of 42 Reviews

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Dexcom reviews FAQs

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Dexcom

Dexcom Technical Support Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Dexcom BGC PH

Good for a short amount of time

Stop! Don’t! Not here!

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