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Digital Federal Credit Union

Engaged Employer

Digital Federal Credit Union reviews

3.3

57% would recommend to a friend

(428 total reviews)

Shruti Miyashiro

62% approve of CEO

48% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Compensation and benefits

3.3

Work/Life balance

3.2

Culture & values

3.0

Senior management

2.9

Career opportunities

Digital Federal Credit Union has an employee rating of 3.3 out of 5 stars, based on 428 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Digital Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

428 reviews
3.0
Apr 4, 2023

Branch services is hectic & the place to take direct bullets from the customers.

Teller
Recommend
CEO approval
Business Outlook

Pros

Overall good benefits . Worklife depends on the immediate supervisors & managers .

Cons

Branch services is pretty much stagnant & a lot of favoritism & bias comes into play . Good for starting your career . Not so good for career growth and opportunities.

3.0
Apr 3, 2023

working at DCU

Specialized accounts team member
Recommend
CEO approval
Business Outlook

Pros

Opportunity to help people: As a Telesupport representative, you will have the chance to assist customers with their financial needs and help them achieve their financial goals. This can be a fulfilling experience for those who enjoy helping others. Great work environment: DCU Credit Union Telesupport has a great work culture and environment that values teamwork, communication, and employee engagement. You'll be working with a team of friendly and supportive colleagues who are dedicated to providing excellent customer service. Competitive compensation: The organization offers competitive compensation and benefits packages, including health insurance, retirement plans, and paid time off. You'll also have the opportunity for career growth and development.

Cons

High-pressure environment: As a Telesupport representative, you'll be expected to meet performance targets and handle a high volume of calls. This can be stressful for some people, especially those who are new to the role. Shift work: DCU Credit Union Telesupport operates 24/7, which means you may be required to work evening, weekend, or holiday shifts. This can be challenging for those who have other commitments outside of work. Limited autonomy: While the work environment is great, Telesupport representatives are expected to follow strict guidelines and procedures. This can limit autonomy and creativity in finding solutions for customers.

Viewing 148 - 150 of 428 Reviews
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ReviewsDigital Federal Credit Union reviews

Glassdoor has 473 Digital Federal Credit Union reviews submitted anonymously by Digital Federal Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if Digital Federal Credit Union is right for you.