Diligent Customer Service Manager (CSM) reviews

2.6

41% would recommend to a friend

(10 total reviews)

Brian Stafford

97% approve of CEO

35% positive business outlook

Reviews by job title

10 reviews
4.0
Dec 24, 2024
Recommend
CEO approval
Business Outlook

Pros

Great perks and benefits Great industry to work Approachable leaders

Cons

Too competitive self learning environment

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Diligent Response
1y
Thank you for sharing your feedback! We’re glad to hear that you appreciate our perks, benefits, and the approachable nature of our leadership team. It’s also great to know you find the industry engaging and rewarding to work in. We recognize that a competitive and self-learning environment can sometimes feel challenging. While we aim to foster a dynamic and growth-focused culture, we also strive to provide the right balance of support and collaboration. If you have specific suggestions on how we can improve, we’d love to hear them. Please don't hesitate to connect with us directly at HRconfidential@diligent.com. Thank you for being part of our team and for helping us identify opportunities to create an even better workplace!
4.0
Aug 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Great company to work for. Good team of people to work with. Great compensation, benefits and work events. Equality, Diversity and Inclusion focussed. Supports Women in Tech. Global company with many offices. One Diligent promoted across the globe.

Cons

Huge organisation, so you feel like a very small fish at times.

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Diligent Response
1y
We were so pleased to read your review about your time at Diligent. It's particularly rewarding to hear that you appreciate our culture, team, compensation, and commitment to diversity and inclusion. These aspects are at the heart of what we strive to create as a company. Your point about feeling like a "small fish" in a large organization is something we take seriously. We continually explore ways to foster a sense of connection and belonging for everyone at Diligent, regardless of their role or location. Initiatives that promote a One Diligent mindset – our Town Halls, V2MOM goal-setting process, and our Change Agent program are part of this effort, but we're always open to new ideas and feedback. Thank you for your dedication and long service! We appreciate your contributions and are committed to making Diligent a place where everyone feels valued and empowered.
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