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      Diligent

      Engaged Employer

      Diligent reviews

      3.0

      49% would recommend to a friend

      (853 total reviews)

      Brian Stafford

      52% approve of CEO

      43% positive business outlook

      Ratings by category

      3.2

      Diversity & inclusion

      3.1

      Work/Life balance

      3.0

      Compensation and benefits

      2.9

      Culture & values

      2.8

      Career opportunities

      2.7

      Senior management

      Diligent has an employee rating of 3.0 out of 5 stars, based on 853 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Diligent employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      853 reviews
      5.0
      Apr 7, 2021

      Great Employer

      Customer support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Staffs are looked after very well

      Cons

      Lack of proper training - you mostly learn on the job (which in all fairness is not too bad)

      avatar
      Diligent Response
      5y
      Thank you for your feedback. We’re glad to hear you felt supported as part of the Diligent team, but regret you believe you didn’t receive the training you needed. Continuing to improve our onboarding and training programs has been a constant priority, and recently we created a revamped new hire program that we’re beginning to roll out across our global offices. The feedback from our first round of groups has been stellar and we strongly believe the program is going to make a meaningful difference. Your comments are appreciated and it’s clear we need to continue to focus on expanding our impact on improving training across the organization. – Avigail Dadone, Chief People Officer
      4.0
      Mar 31, 2021

      Customer Success Manager

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company and dynamic to work for

      Cons

      There are no cons that i can think of

      avatar
      Diligent Response
      5y
      We’re happy to hear you’re having a great experience with Diligent and enjoying the exciting work we do every day here! We’re grateful for your commitment to our clients, and it’s team members like you that have helped us to achieve great success. Thanks for your feedback. - Avigail Dadone, Chief People Officer
      5.0
      Mar 24, 2021

      Innovative company with a bright future

      Client development associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Despite having worked remotely for the majority of my time with Diligent due to C19, the company continues to impress me in almost every regard. - Great culture and team collaboration - Growing rapidly both organically and through numerus strategic acquisitions of organizations that align with its value proposition - Leadership has a clear, long-term vision for the company that it's effectively implementing while ensuring that best serving its customers is the driving factor in every decision made - Solid compensation and work-life balance (unlimited PTO policy and ~12 holidays in the US) - 4% 401K match - Opportunities for growth are clearly present, management seems to truly care about its employees and their development (this is certainly a personal observation, everyone has their own experience) - Performance reviews are conducted quarterly, which helps provide transparency and individual feedback - Continues to bring on intelligent, driven people to keep up with growth - Hard work is acknowledged and rewarded frequently - Many helpful resources/tools provided to help employees as effective in their role as possible - Training/product update sessions are frequent, helping employees stay up to date on its growing suite of products

      Cons

      Very few come to mind. - Onboarding/initial training for certain roles could be more robust and clearly defined, although this is a common area for improvement in growing companies such as Diligent. That said, it has come a long way across the past year and continues to improve - Would like to see 401K match at 5 or 6 percent in the future

      avatar
      Diligent Response
      5y
      Thank you for sharing your thorough feedback. We’re thrilled that you are as excited about Diligent’s business as we are. It’s crucial that our people feel supported in a diverse, collaborative environment to drive our continued growth and fire on all cylinders of our business. I also want to address your constructive comments. We share your desire for a best-in-class experience for new teammates – and, to that end, we have built and tested a revamped onboarding program which rolled out in March that is transforming the new hire experience. The feedback from our first cohorts to go through the onboarding has been uniformly positive and we’re excited to roll it out across the world. And we regularly evaluate our comp practices to ensure we’re highly competitive in the market, so your feedback is helpful on that front. Thank you again! - Avigail Dadone, Chief People Officer
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      ReviewsDiligent reviews

      Glassdoor has 931 Diligent reviews submitted anonymously by Diligent employees. Read employee reviews and ratings on Glassdoor to decide if Diligent is right for you.