Diligent reviews

3.0

49% would recommend to a friend

(853 total reviews)

Brian Stafford

52% approve of CEO

43% positive business outlook

Diligent has an employee rating of 3.0 out of 5 stars, based on 853 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Diligent employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

853 reviews
3.0
Dec 4, 2020
Recommend
CEO approval
Business Outlook

Pros

Teams and individuals allowed a good degree of autonomy

Cons

Company is ripping out its soul in a race to the bottom by outsourcing

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Diligent Response
5y
Thank you for sharing both your positive and critical feedback with us. Providing our talented colleagues with clear autonomy is a priority of ours as we know it is important to give highly skilled individuals space to grow and develop. To help shed some light in response to your concerns raised, we believe firmly in communicating with transparency, and we look for every opportunity to provide as much information as possible – especially in times of transition. In that respect, we want everyone who works at Diligent to understand that the changes we are making to our business – including opening offices in new locations – are intended to improve how we execute for our customers and how we collaborate with one another. Our business has grown complex over time, and centralizing teams in specific time zones will help us achieve greater cross-functional connection and more sustainable schedules for our teams while maintaining best-in-class client service. Diligent’s team-based culture is a foundation of our growth – and speaks to our core value of Community. If you have additional feedback to share, please feel free to reach out to HR (confidentially if you wish via ConfidentialHR@diligent.com). Thank you again. - Avigail Dadone, Chief People Officer
1.0
Nov 29, 2020

Actions dont match words

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexibility to work from home, decent food and coffee, great office location.

Cons

Company is all talk with no action to follow up on promises. childish top management, no real experience in leading multi cultural, multi geography. Teams Inter department co-operation is a joke . Marketing teams completely disconnected with sales and CS. The less said about finance the better. HR has no teeth and is busy managing the companys image on glassdoor asking current employees to give good reviews .

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Diligent Response
5y
Thank you for your candor – it’s important for us to receive feedback like this. We’re proud of all of our colleagues who have demonstrated resilience working from home in the face of unprecedented global challenges. Your point about building connections across teams and geographies is an important one. To that end, we’re implementing meaningful changes by opening new cross-functional offices around the world, and consolidating our geographic footprint into regions where our teams can be more interconnected and we can best support our customers. These changes will drive greater collaboration within and across functions, and enable us to double down on one of Diligent’s primary values of Community: supporting a cohesive team with diverse backgrounds and experiences. Thank you again, we hear and appreciate your perspective. - Avigail Dadone, Chief People Officer
3.0
Nov 22, 2020
Recommend
CEO approval
Business Outlook

Pros

Great people and team culture in the day to day work

Cons

Company has made a terrible decision trading the knowledge and skills of its team for cheaper dev in Eastern Europe under the guise of consolidation Company is strangled by the Finance department which suffers from nepotism and empire building at the very top levels. Upper management structure makes the technology part of the business subservient to the Product organization.

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Diligent Response
5y
Thank you for your thoughtful comments. We agree our people and culture are the foundation for our success, and we are glad to count so many talented individuals as part of the team. At the same time, we acknowledge your feedback. All areas of our business are critical to serving clients successfully, and one of our core beliefs is to ensure every employee feels challenged and supported. The planned changes we are making across Diligent are intended to simplify our org structures, facilitate more collaboration between our product and technology teams, and ultimately enhance the client experience. I strongly encourage you to share your personal feedback with your manager or HR business partner at HR@Diligent.com. Thank you again for taking the time to comment – your honest assessment is an important source of information for us and we want to work together to address the topics you’ve raised. - Avigail Dadone, Chief People Officer
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