Does Diligent pay their employees well?

According to anonymously submitted Glassdoor reviews, Diligent employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Diligent. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Diligent?

49% of Diligent employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Diligent 3.1 out of 5 for work life balance, 2.9 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Diligent?

Sales Development Representative (SDR) (40) , Software Engineer (35) , Customer Success Manager (32) , Regional Sales Director (26) , Customer Support Specialist (24) , Senior Software Engineer (23) , Research Analyst (21) , Sales (20) , Account Executive (14) , Customer Success Manager (CSM) (12) , Manager (12) , Analyst (9) , Customer Success (9) , Business Development Representative (BDR) (8) , Marketing (8)

What are the pros of working at Diligent according to real employee reviews?

"Great culture and has a lot of potential" ((in 74 reviews)); "great people and a compelling environment" ((in 66 reviews)); "company makes sure to provide good benefits" ((in 46 reviews)); "Team is great, that's it" ((in 44 reviews)); "Great community and colleagues" ((in 34 reviews))

What are the cons of working at Diligent according to real employee reviews?

"complicate system difficult tasks bad management" ((in 42 reviews)); "After some senior leadership exits and the reorg" ((in 29 reviews)); "There's no point in reporting bad managers because they will figure out how to turn it back on you." ((in 22 reviews)); "No career progression unless you become a managers favorite." ((in 15 reviews)); "Senior management are aloof, detached from the worker,s and have unrealistic understanding of what is actually going on" ((in 10 reviews))

What are employees saying about Diligent layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Diligent layoffs and their outlook for job security at Diligent in 2026.

What are the top reviewed Diligent locations?

New York , Washington , Charlotte , San Francisco , Saint Charles , Baltimore , Chicago , Arlington , Brookfield , Gibsonville , Austin , Dallas , Houston , Santa Barbara , Seattle , Overland Park , Fort Meade , Sarasota , Charleston , Atlanta , Budapest

Diligent reviews

3.1

49% would recommend to a friend

(852 total reviews)

Brian Stafford

53% approve of CEO

43% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.1

Work/Life balance

3.1

Compensation and benefits

2.9

Culture & values

2.8

Career opportunities

2.7

Senior management

Diligent has an employee rating of 3.1 out of 5 stars, based on 852 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Diligent employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

852 reviews

4.0

Aug 27, 2025

Overall positive

Software engineer manager

Recommend

CEO approval

Business Outlook

Pros

Technology and Ppl, Using aws as framework

Cons

Outsourcing to overseas and shrinking the footprint in Canada. more than 2/3 of company are gone in the past 3 years.

Diligent Response

9mo

Thank you for sharing your perspective. We’re glad to hear you’ve had a positive experience with our technology and people, including our work with AWS. We also recognize the impact that organizational changes and outsourcing can have, and we understand the concerns about our footprint in Canada. Your perspective is valuable as we continue to shape the company’s future. If you’d like to share more directly, please reach out to us at HRConfidential@diligent.com

2.0

Aug 25, 2025

Forgotten Team

Customer support specialist

Recommend

CEO approval

Business Outlook

Pros

Remote working because of night shift

Cons

Poor management Outsourcing team lead No room to progress if on night team

Diligent Response

9mo

Thank you for taking the time to share your experience. We’re glad to hear that remote work has been a benefit for you. At the same time, we take seriously the concerns you’ve raised about management, outsourcing, career progression, and differences between day and night teams. Your feedback is important, and we’ll continue to review how we can improve support and opportunities for all employees. If you’d like to share more directly, please reach out to us at HRConfidential@diligent.com.

1.0

Aug 22, 2025

Clarity promised, confusion delivered. Content is treated as noise, not value!

Director

Recommend

CEO approval

Business Outlook

Pros

Talented peers who do their best despite poor direction Strong brand recognition and global reach Exposure to new tools and technology (though often poorly applied)

Cons

Arbitrary and constantly shifting priorities that create churn, not progress Leadership that does not understand the difference between technical writing and technical roles Alarming acceptance of mediocrity, including the belief that 90% quality output via AI is “good enough” Excessive process and meetings that replace real direction Content is created for optics rather than for customers.

Diligent Response

9mo

Thank you for your input. We’re glad to hear you’ve had positive experiences working with talented peers, building on our global brand, and gaining exposure to new tools and technology. At the same time, we take seriously the concerns you’ve raised around priorities, leadership alignment, content strategy, and process. Your perspective highlights important areas where we need to focus. We value your input and will continue to review how we can better support employees and deliver meaningful impact. If you’d like to share more directly, please reach out to us at HRConfidential@diligent.com.

Viewing 94 - 96 of 852 Reviews

Jobs at Diligent

Customer Success Manager II

Advisory Specialist I, FedRAMP

Senior Product Manager

Business Representative Representative

Diligent

Diligent reviews

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Overall positive

Forgotten Team

Clarity promised, confusion delivered. Content is treated as noise, not value!

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