Discover reviews

4.0

68% would recommend to a friend

(5,191 total reviews)
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Michael Shepherd

64% approve of CEO

46% positive business outlook

Discover has an employee rating of 4.0 out of 5 stars, based on 5,191 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Discover employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
5.0
Sep 8, 2011
Recommend
CEO approval
Business Outlook

Pros

I liked the flexible work schedules & ability to trade shifts; insurance benefits were given from 1st day of employment; fairly generous attendance policy. Positions are posted internally & afford opportunity to learn different aspects of the business & company. I was employed there for 2 years - I had lost my previous job in property management due to change in ownership & I needed something close to home with immediate benefits. I was employed there when my husband passed away unexpectedly in April 2009. My supervisor, my trainer, department manager, and co-workers were so kind & supportive - they were wonderful to me at the worst possible time in my life. I can say they truly cared about me. I never felt otherwise during the entire time I worked there. Had I not been recruited by another property management company, I would still be employed there. Management also does alot to keep everyone motivated (contests, marketing themes, etc.)

Cons

cons - this is a call center & I was in customer service. I agree with another posting that DFS does grade you on all types of metrics - and the goals are always changing. Sales were a requirement - I didn't have a problem with

4.0
Jul 4, 2011
Recommend
CEO approval
Business Outlook

Pros

Training classes were great. Learned a lot about sales/custoemr service. Having Discover Card on my resume looks great..employers like that. Great company events/time off the phone with food and fun. I am greatful Discover Card taught me so much...I even earned Rio Salado college credits with their courses.

Cons

Dialer...constant calls both inbound/outbound. You are eiher really good on the phone or you are really bad. There is not a happy medium with this job. It is not easy but sales jobs in the credit card business are not usually easy.

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