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Discover

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Discover reviews

4.0

69% would recommend to a friend

(5,198 total reviews)
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Michael Shepherd

65% approve of CEO

46% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Work/Life balance

3.8

Compensation and benefits

3.6

Career opportunities

3.5

Senior management

Discover has an employee rating of 4.0 out of 5 stars, based on 5,198 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Discover employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

5K reviews
1.0
May 1, 2017

Disappointing

Collections
Recommend
CEO approval
Business Outlook

Pros

Used to be a good company.

Cons

Management seems be universally socially inept and controlling. They want you to think they care about their people but they're like any other corporation.

4.0
Apr 15, 2017

Nice company to work for, but it seems like they are having more and more system issues

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits, people I work with, they'll work with you to help you if you're struggling if you show them you're willing to put in an effort to help yourself get through it

Cons

Low pay, some of the mgrs once they have their mind set that this is the way it is even though the process is written completely different then that is the way it will be regardless.

3.0
Apr 14, 2017

Just OK

Account manager
Recommend
CEO approval
Business Outlook

Pros

You pretty much don't have to do anything besides answer phone calls. It's pretty cut and dry, as long as you give proper information and show good customer service, you'll be fine. They ask you to be upbeat and happy ALL the time on calls which can be difficult if you've got rude customers or are getting swarmed with calls. When you're not taking calls, which is pretty much only in training or if you're lucky enough to get a role where you don't take calls, the environment is pretty relaxed and everyone is friendly to each other. They do a lot of company activities to try and make up for the fact that you're couped up inside all day.

Cons

They don't really care about their employees. If you are being mistreated by a customer, unless it's a direct threat to you, you pretty much are helpless and have to continue to be upbeat and happy and apologetic when they're the one being rude. While they do all those company activities mentioned before, all that doesn't make up for the amount of bs you have to take, day in and day out.

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Glassdoor has 5,609 Discover reviews submitted anonymously by Discover employees. Read employee reviews and ratings on Glassdoor to decide if Discover is right for you.