Is Dunkin' a good company to work for?

Dunkin' has an overall rating of 3.3 out of 5, based on over 14,088 reviews left anonymously by employees. This rating has been stable over the past 12 months. 43% of employees would recommend working at Dunkin' to a friend and 34% have a positive outlook for the business. The best reviews about Dunkin' have been left by employees working as Server , Marketing and Donut Maker .

Does Dunkin' pay their employees well?

According to anonymously submitted Glassdoor reviews, Dunkin' employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Dunkin'. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Dunkin'?

43% of Dunkin' employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Dunkin' 3.0 out of 5 for work life balance, 2.8 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Dunkin'?

Crew Member (3187) , Cashier (1428) , Shift Leader (844) , Barista (839) , Cashier/Barista (437) , Sales Associate/Cashier (331) , Manager (277) , Assistant Manager (245) , Store Manager (168) , General Manager (164) , Team Member (148) , Baker (147) , Sales Associate (144) , Shift Lead (121) , Shift Manager (110)

What are the pros of working at Dunkin' according to real employee reviews?

"Free food is nice and at least at the Dunkin I work at has some down time" ((in 650 reviews)); "Flexible hours mean that you can really do no wrong so long as you show up" ((in 625 reviews)); "Free coffee and free food" ((in 506 reviews)); "Good coworkers and easy to work" ((in 490 reviews)); "The tips were great and the people I worked with were fun to be around." ((in 449 reviews))

What are the cons of working at Dunkin' according to real employee reviews?

"most stores have poor management and dont keep the store well stocked or have poor scheduling skills." ((in 1172 reviews)); "Low pay and if you are good at what you do they won't move you" ((in 1042 reviews)); "Manager was rude and disrespectful towards only me and no one else" ((in 463 reviews)); "They treat you like you are human chattel; indispensable and there are no benefits to speak of." ((in 220 reviews)); "No training what so ever; I basically had to teach myself how to do everything" ((in 144 reviews))

What are employees saying about Dunkin' layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Dunkin' layoffs and their outlook for job security at Dunkin' in 2026.

What are the top reviewed Dunkin' locations?

New York , Boston , Chicago , Philadelphia , Orlando , Pittsburgh , Atlanta , Brooklyn , Jacksonville , Tampa , Charlotte , Miami , Canton , Providence , Houston , Jersey City , Los Angeles , Bronx , Newark , San Antonio , Baltimore , Rochester , Manchester , Dallas , Las Vegas , Edison , Phoenix , West Palm Beach , Raleigh , Tallahassee

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Dunkin'

Part of Inspire Brands

Dunkin' reviews

3.3

43% would recommend to a friend

(13,517 total reviews)

Paul Brown

50% approve of CEO

34% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.0

Work/Life balance

2.8

Culture & values

2.7

Senior management

2.7

Career opportunities

2.4

Compensation and benefits

Dunkin' has an employee rating of 3.3 out of 5 stars, based on 13,517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Dunkin' employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

14K reviews

3.0

Jul 23, 2026

Good place to work, but long hours standing

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good place to work at

Cons

long working hours busy standing

5.0

Jul 20, 2026

Great teamwork in a fast-paced but low-pay environment

Crew member

Recommend

CEO approval

Business Outlook

Pros

Great team work, fast environment

Cons

Not enough pay to deal with rude entitled customers

3.0

Jul 20, 2026

Job is easy, but conditions are tough and pay low

Shift leader

Recommend

CEO approval

Business Outlook

Pros

It’s a job and they’ll hire anyone willing to work. The work is fairly easy. You’ll get your hours if you’re a good worker. You get a 401k, health insurance and life insurance after a year of employment.

Cons

It’s really hot in the summer. They won’t turn down the ac for us, we’re not allowed to wear shorts and we’re not allowed to have fans. Be prepared to get heat exhaustion. We hardly ever get raises. I’ve gotten a raise twice in the 5 years I’ve been here. The base pay is a slap in the face if you’re an adult with a home, kids etc. We don’t get breaks at our store unless you’re a minor. You’re not allowed to sit down. You can’t wear anything that’s not Dunkin approved so you have to wear jeans or black work pants. If you want to work your way up, you have to have completely open availability.

Viewing 1 - 3 of 13,517 Reviews

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Good place to work, but long hours standing

Great teamwork in a fast-paced but low-pay environment

Job is easy, but conditions are tough and pay low

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