Pros
* Opportunity to gain hands-on IT support experience in a fast-paced environment * Exposure to different clients, systems, and technical workflows * Ability to build troubleshooting and ticketing system skills * Some team members are supportive and willing to help day-to-day * Good stepping stone for entry-level or early IT career growth
Cons
* Management accountability can feel inconsistent or unclear * Employee concerns may not always be addressed effectively when escalated * Limited visibility or involvement from upper management in day-to-day issues * HR support may feel slow or not very impactful in resolving workplace problems * Work environment can feel disorganized during high-pressure periods * Communication between leadership levels can be weak or unclear
