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      EXL Service

      Engaged Employer

      EXL Service reviews

      3.5

      60% would recommend to a friend

      (8,144 total reviews)
      avatar

      Rohit Kapoor

      77% approve of CEO

      60% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.4

      Work/Life balance

      3.3

      Culture & values

      3.3

      Career opportunities

      3.0

      Senior management

      3.0

      Compensation and benefits

      EXL Service has an employee rating of 3.5 out of 5 stars, based on 8,144 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      1.0
      Jun 11, 2026

      Average Salary and WFH Flexibility, but Poor Management and Work Culture

      Quality analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Salary is credited on time without delays. Work-from-home flexibility is available for many roles. Good learning opportunities for freshers and employees willing to take ownership. Exposure to different processes and clients.

      Cons

      Poor management and lack of effective leadership at the operations level. Office politics can impact employee morale and career growth. Limited concern for employee well-being and work-life balance. Long and irregular working hours depending on process requirements. Employee feedback is often overlooked, leading to dissatisfaction. Recognition and support from management could be significantly improved.

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      Related searches: EXL Service jobs | EXL Service salaries | EXL Service benefits | EXL Service interviews
      ReviewsEXL Service reviews

      Glassdoor has 8,377 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.