Pros
The pros are scheduling but other than nothing.
Cons
Completely unorganized from management down. You are expected to take calls on courses you know nothing about till you actually answer the call and a guide for the course pops up. Hopefully they don’t ask you about weather, course conditions, directions, or common knowledge local details because you will be left sitting there twiddling your thumbs not knowing what your talking about and the customers pick up on it. You get no time to breathe. It’s constant calls all day. About 130- 170 calls per day. It’s mind numbing, and the course operator usually hate you and are annoyed as soon as you let them know you are with ez links. Any other call center job besides this is an improvement. Run from this position. I promise.
