East Harlem Tutorial Program reviews about "manager"

Management structure is chaotic and doesn't live up to its own goals of transparency. Some decisions seem to be made ad hoc without concern for long-term impact. Organizational structuring at home office is also unclear. Managers encourage everyone to speak up, but most times if your thoughts/opinions don't align with theirs they'll dismiss your voice outright. Benefits were so-so. General wellbeing of staff could've been better to keep up morale and overall office culture.

-Management needs more training -Hard to move up unless you have good manager that really pushes for you -Tension between management and lower level folks

The managerial staff needs to be trained. Their managers are unexperienced therefore unequipped to do their job. Senior management isn't really present, and does not associate themselves with coordinators and associates. People play favorites! If you aren't a favorite be prepared to take punches for the team all the time. People are not treated equally, instead your job title defines how people communicate and interact with you. Your wellbeing is not important. All that matters is if you can get the work done.

The organization has big dreams. Too many that at times they come off as unorganized and too ambitious. One of them being becoming an anti racist non profit. There needs to be some anti racist work on leadership teams and staffing. They strive to be diverse and inclusive but they are far from that. Most of the senior leaders are white and those in positions of leadership or power (assistant director or director level) are white. What kind of example are you setting for the Latino and black students you serve in the East Harlem community? Absolutely no sense of equity. They also need to provide senior leaders with a workshop on people relations and etiquette. Some of those senior directors in the office are extremely arrogant, unpleasant to work or deal with, disrespectful and rude. Another review on glassdoor said that they treat employees like second class citizens which is 100% accurate. If you are in a coordinator, associate or manager level role prepare yourself to be taken advantage of, under paid, unappreciated and hit with the notion of feeling as if you're disposable and replaceable.

Favoritism is very real and obvious it negatively effects staff moral. Pay is not entirely based on experience or certification. Certification and qualifications aren't necessarily important to the administration it is more important to have people that say yes and follow along. Manager structure is not set up in a way to truly be successful.