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Edelman Financial Engines

Engaged Employer

Edelman Financial Engines Client Service Associate reviews

3.6

79% would recommend to a friend

(39 total reviews)
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Ralph Haberli

100% approve of CEO

72% positive business outlook

Client Service Associate employees have rated Edelman Financial Engines with 3.6 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Client Service Associate professionals have a good working experience there. Edelman Financial Engines is rated in line with the average (within 1 standard deviation) by Client Service Associate professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

39 reviews
1.0
Nov 20, 2024
Recommend
CEO approval
Business Outlook

Pros

You can learn the ropes of the industry, but company is rapidly losing market share to competitors. This is a non innovative firm, that does not live up to promises. Management constantly skates to where the puck was, not where the puck is going, while telling their employees that are skating to where the puck is going. The lack of responsibility for poor management decisions, and doubling down on said poor decisions, while telling your employees “it’s all good” is asinine. Learn your basics and leave to a firm that provides clear growth, exposure to presenting to clients, and opportunities to grow your own book of business, etc. Client service associates are paper pushers. Don’t buy the hype of possible career growth, or do so at your own career detriment . Don’t listen to their hype of “warm leads”… Example of poor company management: Internal financial planning tool, don’t listen to the company / manager hype. Third party providers have 10x better solutions for financial planning software. Second example: TED tool. It’s not hard to figure out which blend of taxable / qualified assets to draw in retirement? Acting like this is an earth scattering solution, while closing the company eyes to worthwhile financial planning solutions is pure insanity. Will they pivot from these tools? No… they have made too large of an investment to pivot. The Barron’s “top RIA” is nothing more than a marketing play. Do not believe any hype, or do so at your own risk.

Cons

No career growth No solid lead flow No strong differentiators compared to industry leaders Poor management Ask yourself- why are so many financial planners leaving the firm? How this firm obtains clients with over 1M of assets is beyond me. Way better RIA offerings in the marketplace. Learn the basics then leave, do not burn multiple years here. This will not be your life long firm although others will tell you otherwise. Beware of the trap of “drinking the EFE koolaid”. Ask yourself why EFE, the largest RIA, not on a single referral platform from Schwab, Fidelity, ETC? It’s not that EFE wouldn’t love to be on those channels… EFE does not have a strong enough offering to be included.

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Edelman Financial Engines Response
1y
Thank you for sharing and we’re sorry to hear about your experiences at work. We’re dedicated to creating a positive and supportive environment for all our colleagues, so please reach out to our HR team so we can discuss your concerns in detail.
2.0
May 31, 2024

I Would Go Elsewhere.

Recommend
CEO approval
Business Outlook

Pros

Great role to sharpen skillsets like critical thinking and use multi-tasking skills. Sharpen those skills and move on to something else. I can admit my pay was good with this role. I had a good manager.

Cons

Everyone pretty much does things however they want to do them; you are taught to do things a specific way in training, but when you actually go into the role… it is nothing like the training. I had to learn software on the fly that was never mentioned in training, along with 1,000 other things that training did not cover. I know a lot of roles consist of topics that can’t all be covered within the training period, but I would expect they would have sufficient resources for me to use to help me know what I need to do for the job. The resources are extremely vague. CSA’s and financial planners ignore regulatory rules and they do whatever is convenient for them… some of my training went totally out the window. My manager was great, but I felt like I was expected to perform up to an expectation they did not set me up for. My planner often seems frustrated that I am not entirely sure of what I am doing sometimes. It blows my mind this RIA is #1 on Barron’s. THAT RATING WAS BUILT ON THE BACK OF CSA’S, I WILL TELL YOU THAT. I often have to ask other CSA’s for help on things that aren’t covered in training. This position was not what I expected when I was interviewing; I do not believe they were truthful on the reality of this role in the interview process. Learning my role also hasn’t been easy with a pushy planner that wants things done the way HE wants them to be done and in the time frame HE personally prefers. I am grateful of all the people that helped me in this role, but this has truly sucked.

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Edelman Financial Engines Response
2y
We’re sorry to hear about your experiences at work. We’re dedicated to creating a positive and supportive environment for all our colleagues, so please reach out to our HR team so we can discuss your concerns in detail.
3.0
Dec 12, 2023
Recommend
CEO approval
Business Outlook

Pros

good work life balance and good culture

Cons

not a lot of upward mobility

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Edelman Financial Engines Response
2y
Thank you for sharing your concerns. We would appreciate the opportunity to discuss the issue further. Please connect with HR so we can address your concerns directly.
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Glassdoor has 518 Edelman Financial Engines reviews submitted anonymously by Edelman Financial Engines employees. Read employee reviews and ratings on Glassdoor to decide if Edelman Financial Engines is right for you.