Pros
The product itself is excellent and actually useful to businesses. The individual contributors who are carrying the company on their backs are passionate, intelligent, strategic and driven.
Cons
The negative reviews that you see on here are reflective of the truth of most of the organization-- and yes, that includes outside of sales, despite what some of the conveniently clustered-together glowing reviews might imply. Hard-working individual contributors (or anyone below the C-Suite level) are micromanaged within an inch of their lives, working with no clear direction or strategy and often with a suite of duties and tasks that bear no relation to their skillset or original hiring objectives. Speaking of objectives, there are none outside of sales. Clear goals and objectives at the departmental and corporate level are nonexistent; your performance is judged based on some ephemeral target someone has in their head at that precise, given moment, but it will change again tomorrow. The culture of bullying to get results is pervasive and endemic, and HR is aware of it but has no clear path to fix it when it comes from above them. As other reviewers have said, the culture is one of fear: fear of trying anything new, of experimentation, of self-reflection, of assessment, innovation. Of being yelled at and upbraided for whatever whim someone has had during some 2 a.m. "brainstorm." Entire departments are paralyzed by poor leadership and roadblocked by micromanagement and indecision. Strategy is nonexistent and represented only by tactics and impulse. Good talent goes to waste while non-starters and yes men are propped up, creating an increasingly hollow, stagnant organization. For the first month or so of COVID restrictions, leadership seemed sensitive to the challenges people were facing (aside from the mass layoffs in the first days of lockdowns); however, after a month or two at most, leaders began to make panicky, impulsive decisions, overloading people with work that would ultimately not be deployed and hours upon hours of useless meetings. As it stands, with so many departments in unrest and chaos, I can't see how any kind of significant growth or success can ever be reached, which is disappointing - there are so many good people at the company.