They inform there is training but not detailed enough to prepare you for the actual work volume you are going to experience or details need to perform job. Also, the trainers should not be trainers with no hands on experience and a terrible way for a new hire to see the face of the company about to work for!
Be prepared for a call-center environment "NOW" because some VP thought would be a great idea to merge all positions together but keep the pay the same, so now it is one call after another with no break in-between calls to perform job e.g. read up on updates or emails (in general) or work calls you pend with expectation to work later, but company never offers or takes away the time to adequately assist the members you are hired to assist.
Finally, the building, pay and employees are repugnant...most should be locked-up or look as if locked-up at one-point or another with tattoos on necks and breast, with clothing ghetto enough to show off breast and tattoos and the way they look is the way they speaking in ghetto slang, they should not be working with member's personal information or with medical claims because what the company doesn't understand "you pay, for what you get, and the type of service that spills over to the members is exactly that....terrible customer services from employees!!!
Type of employees if you were at a restaurant you change seats rather then sit next to them!
O ya...don't bring food to store in refrigerator because the ghetto employees will eat it without your permission! Management knows all this and does nothing since they themselves been there for to long and newer fresher management is needed! I don't know any college graduate would put up with all this, why they "insist" on not hiring college graduates!
