Embark Veterinary reviews

3.6

55% would recommend to a friend

(67 total reviews)

Amish Desai

19% approve of CEO

51% positive business outlook

Embark Veterinary has an employee rating of 3.6 out of 5 stars, based on 67 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embark Veterinary employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

67 reviews
2.0
Jan 23, 2024

Keeping their head above water company energy

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Joining Embark, I was thrilled to be joining a team that was passionate about the mission, and knowledgeable. My coworkers and managers were both wonderful and clear in their expectations of me and each other. It was evident most departments were well-oiled machines. Overall, cross-functionally everyone was willing to work together and I got to learn from a lot of great people because of that. Career growth is there as long as you advocate for it and the benefits were great including insurance for myself and my pets. The company also began implementing structure goals which I appreciated.

Cons

After about 1.5 years, and the pandemic caused canine adoption boom, it was evident that the first CEO was struggling, the exec team was out of touch and certain teams like CS and logistics were undervalued and often left in the dark until as other posts mention, it was too late. Instead of involving them in the conversation from the start, they are left to handle damage control. CS are true product and subject experts, who develop strong rapports with customers. Late 2021/early 2022, is when the "treading water" energy was palpable. When I joined Embark it felt like we were trying to be the best in the market with research and product offerings, and while the market has changed over the years, it no longer feels that way. Research and science are no longer the priority because of the economic impact on the business and the mission no longer seems to fit.

2.0
Jan 17, 2023

Disappointing

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Exciting mission, many coworkers also passionate Reasonable comp Fun technology

Cons

Lacking exec accountability and self-awarness. For example, in a previous layoff, an exec posted in a public channel just after the following bonus showing an expensive new purchase. Similarly, in the most recent layoff, the c suite took no pay cut and is still taking bonuses. Portioning relative to competitors is poor. They're being out done on price and advertising by competitors as well, so they're somewhat lacking a strategy at the moment to compete. The culture has changed dramatically in the last couple years, increasing bureaucracy. We have hired a number of manager and director staff that approach their positions with cynicism and a lack of respect, and despite repeated complaints little is done to coach them or effect cultural change.

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Embark Veterinary Response
3y
Thank you for your review and feedback. As we continue to scale our company, we are always looking for areas of improvement and will certainly utilize this feedback as we continue to evolve as an organization. I am sorry to hear your perspective on Management. Since you are a current employee, I encourage you to reach out to the HR team so we can address behaviors that were disrespectful. Manager development continues to be an important initiative and we will be providing more training and development to this group into the coming year. - Ryan Boyko, CEO
3.0
Feb 23, 2022

Not For Me

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you love dogs, you'll find the work can be quite fun and interesting. My teammates were wonderful. I loved the idea of the company and the product and the promise of what it could do someday for pets.

Cons

Leadership promoted a negative team culture , direction was often unclear, and we were micromanaged. While my teammates and I were working incredibly hard, the focus was on everything we weren't doing right vs. being applauded for the things we were doing well. One or two were the clear favorites, and they could do no wrong, the rest were treated as if we had no value. People were often unhappy and burning out, but no one senior was noticing and providing assistance.

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Embark Veterinary Response
4y
Thank you for sharing this review. While we are disappointed to hear that your experience with leadership and culture was not ideal, we do appreciate your feedback as it’s important for us to hear in order to improve. Although you are no longer at the organization, please feel free to reach out to our HR team if you would like to share additional insights.
Viewing 7 - 9 of 67 Reviews

Glassdoor has 69 Embark Veterinary reviews submitted anonymously by Embark Veterinary employees. Read employee reviews and ratings on Glassdoor to decide if Embark Veterinary is right for you.