Is Embassy Suites a good company to work for?

Embassy Suites has an overall rating of 3.2 out of 5, based on over 1,235 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 46% of employees would recommend working at Embassy Suites to a friend and 43% have a positive outlook for the business. The best reviews about Embassy Suites have been left by employees working as Sales Manager , Guest Service Representative and Night Auditor .

Does Embassy Suites pay their employees well?

According to anonymously submitted Glassdoor reviews, Embassy Suites employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Embassy Suites. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Embassy Suites?

46% of Embassy Suites employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Embassy Suites 3.1 out of 5 for work life balance, 2.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Embassy Suites?

Front Desk Agent (92) , Bartender (37) , Front Desk Receptionist (34) , Banquet Server (33) , Night Auditor (31) , Housekeeper (26) , Guest Service Agent (23) , Sales Manager (23) , Server (23) , Guest Service Representative (18) , Front Desk (17) , Server/Bartender (12) , Night Auditor/Front Desk Agent (10) , Sales Coordinator (10) , Server/Waiter (10)

What are the pros of working at Embassy Suites according to real employee reviews?

"Good benefits and other perks" ((in 62 reviews)); "Met some great people and enjoyed the work." ((in 45 reviews)); "The staff is great and communicate well." ((in 42 reviews)); "Great coworkers and discounts on rooms." ((in 33 reviews)); "Fun work environment" ((in 14 reviews))

What are the cons of working at Embassy Suites according to real employee reviews?

"The management was poor and biased" ((in 96 reviews)); "Low pay and dealing with angry guests." ((in 89 reviews)); "Long hours and very fast paced environment" ((in 31 reviews)); "If you don't have good manager's prepare to throw away all the awesome perks because It's not worth it." ((in 23 reviews)); "Upper management wanted complete control and was pretty terrible to staff if you were not in their “click”" ((in 18 reviews))

What are employees saying about Embassy Suites layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Embassy Suites layoffs and their outlook for job security at Embassy Suites in 2026.

What are the top reviewed Embassy Suites locations?

Denver , Orlando , Tampa , Lincoln , San Antonio , Portland , Atlanta , Houston , Murfreesboro , Washington , San Marcos , Rogers , Dallas , Denton , Nashville , South San Francisco , Las Vegas , Huntsville , Charlotte , Austin , Loveland , Philadelphia , Phoenix , Frisco , Little Rock , Charleston , San Luis Obispo , Tigard , Norman , Oklahoma City

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Embassy Suites

Part of Hilton

Embassy Suites reviews

3.2

46% would recommend to a friend

(1,201 total reviews)

Christopher Nassetta

58% approve of CEO

43% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Work/Life balance

3.0

Career opportunities

2.9

Culture & values

2.9

Compensation and benefits

2.7

Senior management

Embassy Suites has an employee rating of 3.2 out of 5 stars, based on 1,201 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

Dec 24, 2016

Restaurant Server

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Wonderful staff, a lot of "regulars"

Cons

Tips are dependent on hotel capacity, which differs throughout the year.

3.0

Dec 21, 2016

Great company, not so great property

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Hilton has a great company with great standards. I have never felt more welcomed to a new job. The people for the most part were great and friendly. They have excellent benefits and incentives with great pay.

Cons

The housekeepers seem to run the whole place. The Dept head is the Asst. GM who has never been a housekeeper or in the dept. Supervisors have no say in how the dept is ran and they can't do anything to housekeepers to get them to do their job properly. The scores were horrible. If the non English speaking housekeepers don't like you you have no chance.

2.0

Dec 21, 2016

Great perks, horrid industry

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You can't beat the benefits

Cons

The industry is chaotic in the worst way

Viewing 868 - 870 of 1,201 Reviews

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Jobs at Embassy Suites

Van Driver / Housekeeping person