Is Embassy Suites a good company to work for?

Embassy Suites has an overall rating of 3.2 out of 5, based on over 1,234 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 46% of employees would recommend working at Embassy Suites to a friend and 43% have a positive outlook for the business. The best reviews about Embassy Suites have been left by employees working as Sales Manager , Guest Service Representative and Night Auditor .

Does Embassy Suites pay their employees well?

According to anonymously submitted Glassdoor reviews, Embassy Suites employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Embassy Suites. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Embassy Suites?

46% of Embassy Suites employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Embassy Suites 3.1 out of 5 for work life balance, 2.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Embassy Suites?

Front Desk Agent (92) , Bartender (37) , Front Desk Receptionist (34) , Banquet Server (33) , Night Auditor (31) , Housekeeper (26) , Guest Service Agent (23) , Sales Manager (23) , Server (23) , Guest Service Representative (18) , Front Desk (17) , Server/Bartender (12) , Night Auditor/Front Desk Agent (10) , Sales Coordinator (10) , Catering Sales Manager (9)

What are the pros of working at Embassy Suites according to real employee reviews?

"Good benefits and other perks" ((in 66 reviews)); "The staff is great and communicate well." ((in 42 reviews)); "Met some great people and enjoyed the work." ((in 38 reviews)); "Great coworkers and discounts on rooms." ((in 34 reviews)); "Free food once a month" ((in 12 reviews))

What are the cons of working at Embassy Suites according to real employee reviews?

"The management was poor and biased" ((in 95 reviews)); "Low pay and dealing with angry guests." ((in 89 reviews)); "long hours and very over" ((in 33 reviews)); "If you don't have good manager's prepare to throw away all the awesome perks because It's not worth it." ((in 19 reviews)); "Upper management wanted complete control and was pretty terrible to staff if you were not in their “click”" ((in 18 reviews))

What are employees saying about Embassy Suites layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Embassy Suites layoffs and their outlook for job security at Embassy Suites in 2026.

What are the top reviewed Embassy Suites locations?

Denver , Orlando , Tampa , Lincoln , San Antonio , Portland , Atlanta , Houston , Murfreesboro , Washington , San Marcos , Rogers , Dallas , Denton , Nashville , South San Francisco , Las Vegas , Huntsville , Charlotte , Austin , Loveland , Philadelphia , Phoenix , Frisco , Little Rock , Charleston , San Luis Obispo , Tigard , Norman , Oklahoma City

Embassy Suites reviews

3.2

46% would recommend to a friend

(1,200 total reviews)

Christopher Nassetta

58% approve of CEO

43% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Embassy Suites has an employee rating of 3.2 out of 5 stars, based on 1,200 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews

3.0

Aug 23, 2016

Director of Catering

Director of catering

Recommend

CEO approval

Business Outlook

Pros

Almost all of the employees are very caring and really want to do a good job.

Cons

Hard to say.. most people there are great.

4.0

Aug 23, 2016

Sales

Recommend

CEO approval

Business Outlook

Pros

Great teamwork among front and back of the house

Cons

Staffing levels varied from day to day.

1.0

Aug 14, 2016

Beware of this Hotels upper Management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

A very busy hotel. There is a convention center that supplies plenty of guest for the hotel. A excellent AGM of rooms . A great number of employees that are loyal and care about the service they provide.

Cons

2 of the 3 executive managers are unfair and unethical. Hourly employees that are qualified for promotions are regularly passed over for friends of the management team that have no experience for the job they are promoted to. HR policies regarding promotions and transfers are sometimes disregarded so that these friends of management can be promoted over other employees that qualify for the same opportunities. The management team will follow the rules when they don't like someone while ignoring or as they say "work around the policy" when they have someone they do like.

Viewing 913 - 915 of 1,200 Reviews

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Jobs at Embassy Suites

Embassy Suites

Embassy Suites reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Director of Catering

Sales

Beware of this Hotels upper Management

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Jobs at Embassy Suites