Is Embassy Suites a good company to work for?

Embassy Suites has an overall rating of 3.3 out of 5, based on over 1,231 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 50% of employees would recommend working at Embassy Suites to a friend and 47% have a positive outlook for the business. The best reviews about Embassy Suites have been left by employees working as Sales Manager , Guest Service Representative and Night Auditor .

Does Embassy Suites pay their employees well?

According to anonymously submitted Glassdoor reviews, Embassy Suites employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Embassy Suites. This rating has been stable over the past 12 months.

How satisfied are employees working at Embassy Suites?

50% of Embassy Suites employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Embassy Suites 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Embassy Suites?

Front Desk Agent (92) , Bartender (37) , Front Desk Receptionist (34) , Banquet Server (33) , Night Auditor (31) , Housekeeper (26) , Guest Service Agent (23) , Sales Manager (23) , Server (23) , Guest Service Representative (18) , Front Desk (17) , Server/Bartender (12) , Night Auditor/Front Desk Agent (10) , Sales Coordinator (10) , Catering Sales Manager (9)

What are the pros of working at Embassy Suites according to real employee reviews?

"They have Great benefit program" ((in 64 reviews)); "Met some great people and enjoyed the work." ((in 44 reviews)); "The staff is great and communicate well." ((in 41 reviews)); "Coworkers were nice and all got along for the most part." ((in 33 reviews)); "Fun work environment" ((in 14 reviews))

What are the cons of working at Embassy Suites according to real employee reviews?

"The management was poor and biased" ((in 94 reviews)); "Low pay and dealing with angry guests." ((in 84 reviews)); "Long hours and very fast paced environment" ((in 31 reviews)); "If you don't have good manager's prepare to throw away all the awesome perks because It's not worth it." ((in 23 reviews)); "Upper management wanted complete control and was pretty terrible to staff if you were not in their “click”" ((in 20 reviews))

What are employees saying about Embassy Suites layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Embassy Suites layoffs and their outlook for job security at Embassy Suites in 2026.

What are the top reviewed Embassy Suites locations?

Denver , Orlando , Tampa , Lincoln , San Antonio , Portland , Atlanta , Houston , Murfreesboro , Washington , San Marcos , Rogers , Dallas , Denton , Nashville , South San Francisco , Las Vegas , Huntsville , Charlotte , Austin , Loveland , Philadelphia , Phoenix , Frisco , Little Rock , Charleston , San Luis Obispo , Tigard , Norman , Oklahoma City

Embassy Suites reviews

3.3

50% would recommend to a friend

(1,198 total reviews)

Christopher Nassetta

66% approve of CEO

47% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,198 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Embassy Suites has an employee rating of 3.3 out of 5 stars, based on 1,198 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews

4.0

Jul 28, 2011

Great opportunities for advancement if you're willing to put in the hard work

Front desk associate

Recommend

CEO approval

Business Outlook

Pros

Great infrastructure and training program as a part of the Hilton family. Management seem to be out for the best interest of their employees. Lots of room to move around/advance once you're hired on. Great benefits and incentives (for front desk employees at least)

Cons

High-stress job dealing with sometimes angry/rude guests. Lots of responsibilities placed on an employee that is only payed about $9/hr.

4.0

Jun 18, 2011

It's an okay place to work, but be ready for some noise.

Night auditor

Recommend

CEO approval

Business Outlook

Pros

As part of the Hilton brand it's a well established company who works hard to train their employees. They have a great corporate culture and (for the most part) honest passion about a guest experience. Salary is on the low end, but sticks near the market.

Cons

The design of the hotel allows for noise to travel. It varies by property, but the one I have experience with needs to pay attention to how their employees are recognized for their work.

4.0

May 15, 2011

Always looked forward to going to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Embassy Suites always seemed like a well run hotel. The employees and management shared a great deal of respect and communicated well. Each day always brought something new.

Cons

My commute to work was a little long. Also, if you do not want to work nights and weekends then certain positions won't be a good fit.

Viewing 1186 - 1188 of 1,198 Reviews

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Jobs at Embassy Suites

Van Driver / Housekeeping person

Embassy Suites

Embassy Suites reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great opportunities for advancement if you're willing to put in the hard work

It's an okay place to work, but be ready for some noise.

Always looked forward to going to work

Top companies for "Compensation and Benefits" near you

Jobs at Embassy Suites