The facility is run like a factory and workers are treated as disposable cogs in an unrelenting machine. The pay is extraordinarily low for the stress of the job and considering this a health organization, the Aetna health benefits are not very good. There are no health options and it requires you to pay high premiums for a high deductible plan.
The work itself is extremely high stress and does not allow for reasonable breaks. If you have to go to the bathroom outside of your scheduled breaks (which are determined by your manager the day of, and change day to day), then it will affect your call scores and overall job performance. For someone who drinks the standard amount of water during the day to stay healthy, I found this to be totally ridiculous and unmanageable.
All this being said, I had very high call scores and was considered for committees and leadership roles. I was in good standing with the organization when I left and kept in contact with my supervisor. I take work responsibilities seriously and have a very strong work ethic. I've managed large facilities and have over 10 years of work experience. Despite this, the unhealthy levels of stress endured at this job was unlike anything I've ever experienced before and after. You sit in the same spot for very long periods of time, staring at computer screens and can not get up or move around when you want. The call standards are high and you often have to sacrifice care of the patient for your scores. They very much restrict the help you can give to patients and much of the time you feel like you aren't helping at all. The patients are frustrated with you because you can't directly connect them with anyone, but take messages for them. When you do try to contact nurses and staff at the clinic for emergencies, they aren't particularly happy to hear from you. Sometimes you endure abuse not only from patients but from other Emory Healthcare employees. When you take breaks and get up and move around, is determined by your supervisor. If you want a standing desk, there are only a few of those and it seemed to be designated for people who were at the organization longer. During my time here, I never met a single person at this call center who enjoyed their job. Everyone was either finding ways to get out, or saw the work as a paycheck.
