Horrible Place to Work...ZERO structure, Poor Management - Customer Service 5.11 Employee Review

1.0
Aug 22, 2014
Recommend
CEO approval
Business Outlook

Pros

They have a serious turnover rate. CEO is very Professional and has a open door policy

Cons

There is ZERO structure, management doesn't seem to have a plan or knowledge as the company is growing, I was hired on to help the E-Comm team and have additional projects, I was lead to believe that I would be a part of something new, and revolutionary, Instead it was just another position with false hopes, and again NO structure, Training was the worst I have ever seen in years. I have seen Management yelling at employees, and talking rude. They have a Software program that resembles DOS.. There are some really good people that work there, and I feel sorry for them.

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5.0
Feb 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great atmosphere and great coworkers

Cons

I don't have any cons for this company

4.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Compared to my prior employer, the workload is much reduced while the pay is a substantial increase. I feel that store and District leadership is a lot more willing to back you up compared to Prior employers I've had, and there is a good amount of freedom to be had. The company is also expanding so the opportunity for growth is also higher than with other Industries right now.

Cons

The company seems to be a bit schizophrenic at the moment when it comes to certain things and operations are suffering to a degree because of it.

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