Great industry; Misguided strategy - Anonymous employee 7-Eleven Employee Review

2.0
Aug 7, 2008
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Exciting retail business that is changing fast. Very hands on atmosphere with a relatively flat management structure that allows many opportunities to impact real world operations. Field staff have great latitude to schedule their time and dedicate resources to the store issues they find most important. Wonderful opportunities to learn basic management skills: if you can teach a bunch of minimum wage workers to keep a store running 24 hours a day, 365 days a year, you can probably manage just about anything.

Cons

Senior management often drags feet with bureaucracy. Can be very frustrating. Culture discourages creative thinking and the result is that the stores are stuck in the past and losing ground to more progressive competition.

Explore other reviews about 7-Eleven

5.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

good work value and environment friendly

Cons

The manager would call my phone at 3 am to tell me to unload a truck full of drinks alone, constantly, even though it was never mentioned or docked as pay.

4.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Absolutely loved all the customer interactions I had when working there and loved how it taught me how to work with all types of customers.

Cons

Management was usually always weird with the rules. Would say not to do something and when a customer would complain, management would telll me to do it. And also scheduling days off was rough. I would give them weeks/months in advance and they would still try to schedule me. As well as trying to say "if someone robbed the store, the money would be taken out of the paycheck by whom ever was working the shift"

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