Decent - Customer Support 8am Employee Review

3.0
Mar 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible time off, good managers

Cons

High burnout lately, developers keep making buggy changes without communication to support team, leading to huge volume spikes and unhappy customers.

Explore other reviews about 8am

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and internal promoting

Cons

Need to hire more people with correct l skill sets

3.0
Jul 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, free lunch, younger environment, office is nice, pay is decent. You get to learn a lot about the industry and experience is good for resume.

Cons

Management is all over the place, quota expectation is impossible. Very high turnover rate. Some mgrs are not very helpful and the stress is always high. Not a good place for a long time career. Favoritism is visible on some teams.

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