Politics over talent. Stay away!!! - Technical Support Engineer 8x8 Employee Review

2.0
Nov 15, 2017
Recommend
CEO approval
Business Outlook

Pros

Free food every Wednesday, street fighter arcade, hmm that's about it. The co-workers are helpful seeing as how they have been doing the same job for 6 years.

Cons

Management has no clue about anything. Agents are completely politically promoted. The tech is trash! Support tries but it's too much to troubleshoot. Executive team is clearly going to sale, which is probably best. Pay is rubbish. Did I mention the technology is trash?

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5.0
Sep 11, 2025
Recommend
CEO approval
Business Outlook

Pros

So far the benefits are just amazing

Cons

Frequent layoffs. But no cons in general

2.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

*Good health insurance *Company "mental health" days off *Work/life balance *LinkedIn learning

Cons

*You will have to chase several people through several teams before you actually obtain the assistance you are looking for, however once you get to the right team/person, be prepared to be talked to like you're an annoyance rather than a colleague. A lot of "pass the buck" type of mentality, and "that's not our responsibility" attitude, then discover the people/person you're looking for doesn't work there anymore. *They reduce staff under the guise of "redundancies of the role", when they're really moving the exact role to Philippines or other countries as they can obtain more employees for that same paycheck. *Will hire new staff, have you train them, then reduce the positions within that team after you've trained them. *Upper management will promote not based on merit but nepotism, and it's not a secret but up in your face, and will tell you "its not personal". *They will shove the "we care about our people" culture down your throat, when in fact they DO NOT care about their people, especially the knowledgeable ones, they will eliminate those as soon as possible to get fresh blood in, with no knowledge or expertise, and often in other countries so they can pay them less than here. Truth. *Management is top heavy, always has been, no change in sight for this down the road.

5
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