Dumpster Fire Starts at the Top - Anonymous employee 8x8 Employee Review

2.0
Jan 16, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pockets of really smart people who care.

Cons

1. Strategy changes as the wind blows or as a new "leader" is hired since the Exec Staff is a revolving door. 2. 8x8 missed one of the greatest bull markets over the past 2 years...can't have success when leadership isn't aligned. 3. Zero incentive for middle management to voice concerns or recommend ideas to solve systemic problems. You speak up, you get fired. 4. Marketing, Sales and Channel Leadership has no idea what they are doing. This is a consistent theme from current and former employees along with business partners. 5. If growing revenue and 25% YOY growth is the goal (as stated in the earnings calls), you don't have the right people running the company in critical departments to achieve those targets.

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8x8 Response
7y
Thank you for your time at 8x8. Often times with rapid growth there is change and growing pains. At the end of the day 8x8 is ultimately one global team, and we encourage all of our employees to provide input to better our products and company. We love to hear feedback from our employees, and recently launched an employee health survey company wide to gather insights on their thoughts about the company and how they feel about working here. Again thank you for your time at 8x8!

Explore other reviews about 8x8

5.0
Sep 11, 2025
Recommend
CEO approval
Business Outlook

Pros

So far the benefits are just amazing

Cons

Frequent layoffs. But no cons in general

2.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

*Good health insurance *Company "mental health" days off *Work/life balance *LinkedIn learning

Cons

*You will have to chase several people through several teams before you actually obtain the assistance you are looking for, however once you get to the right team/person, be prepared to be talked to like you're an annoyance rather than a colleague. A lot of "pass the buck" type of mentality, and "that's not our responsibility" attitude, then discover the people/person you're looking for doesn't work there anymore. *They reduce staff under the guise of "redundancies of the role", when they're really moving the exact role to Philippines or other countries as they can obtain more employees for that same paycheck. *Will hire new staff, have you train them, then reduce the positions within that team after you've trained them. *Upper management will promote not based on merit but nepotism, and it's not a secret but up in your face, and will tell you "its not personal". *They will shove the "we care about our people" culture down your throat, when in fact they DO NOT care about their people, especially the knowledgeable ones, they will eliminate those as soon as possible to get fresh blood in, with no knowledge or expertise, and often in other countries so they can pay them less than here. Truth. *Management is top heavy, always has been, no change in sight for this down the road.

5
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