35 Year Old Company that Needs to Stop Claiming to Be a Start Up - Sales 8x8 Employee Review

1.0
Aug 2, 2022
Recommend
CEO approval
Business Outlook

Pros

Work From Home is supported from a product and policy perspective. Granted, there is no compensation for home office connectivity.

Cons

Incredibly toxic environment. No loyalty to dedicated employees, all the money and acclaim goes to the CEO's pals that he's recruited from his old job over the last year. This gang has ruined not only 8x8, but also Fuze, in about a year. Products are no longer competitive, yet company believes they are highly valuable. Support infrastructure is embarrassing. Customers and partners are treated like cattle. 75% of the company claims to be "not customer facing" meaning they do not speak with anyone externally - yet this is a service business? Other than a quarterly all-hands with the C-Suite, there is virtually no department level communication. Most people have absolutely no idea what is going on anymore.

Explore other reviews about 8x8

5.0
Sep 11, 2025
Recommend
CEO approval
Business Outlook

Pros

So far the benefits are just amazing

Cons

Frequent layoffs. But no cons in general

2.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

*Good health insurance *Company "mental health" days off *Work/life balance *LinkedIn learning

Cons

*You will have to chase several people through several teams before you actually obtain the assistance you are looking for, however once you get to the right team/person, be prepared to be talked to like you're an annoyance rather than a colleague. A lot of "pass the buck" type of mentality, and "that's not our responsibility" attitude, then discover the people/person you're looking for doesn't work there anymore. *They reduce staff under the guise of "redundancies of the role", when they're really moving the exact role to Philippines or other countries as they can obtain more employees for that same paycheck. *Will hire new staff, have you train them, then reduce the positions within that team after you've trained them. *Upper management will promote not based on merit but nepotism, and it's not a secret but up in your face, and will tell you "its not personal". *They will shove the "we care about our people" culture down your throat, when in fact they DO NOT care about their people, especially the knowledgeable ones, they will eliminate those as soon as possible to get fresh blood in, with no knowledge or expertise, and often in other countries so they can pay them less than here. Truth. *Management is top heavy, always has been, no change in sight for this down the road.

5
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