Political; Associates have no voice - Manager AAA Club Alliance Employee Review

2.0
Jun 27, 2017
Recommend
CEO approval
Business Outlook

Pros

I worked for AAA for six years. In that time I had several opportunities for growth, several opportunities for travel, and decent pay.

Cons

Benefits: First, AAA has insurance, but it comes at a high premium. Other benefits are standard at best, including paid time off and supplementary Insurance. They offer no maternity leave benefit, so you are forced to claim short term disability. Political: Aside from the mediocre benefits, AAA is nothing but a corporate, political war zone. Rarely did I have an opportunity to actually perform my job duties. I was constantly navigating the political landscape of the company, trying to figure out exactly whom I could talk to about what, when, and through what channel. I was often disciplined for making the wrong decision. As a middle manager, I had very little oversight of my employees and also very little impact on leadership decisions. I was also in a situation where I was working remotely, and this organization has a very poor support system in place for work-from-home employees. Change=Loss: It is important to understand that AAA has and continues to go through significant organizational changes and has had hundreds of layoffs in the last 18 months. Because of this degree of change, the morale is quite low. No Exit Strategy: Finally, they have no offboarding process; after giving my notice there were very few exit tactics including no exit interview and no access to my 401(k) accounts for transfer.

avatar
AAA Club Alliance Response
8y
All feedback is certainly welcomed. One clarification: ACA is growing and is not laying off valued Associates.

Explore other reviews about AAA Club Alliance

5.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

I Love My Job And try to make the best of it everyday thank you all for everything yall helped me achieve

Cons

Never give up and stand up for yourself and what you believe.

2.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunities to travel Good training and education Good coworkers and clientele

Cons

Low hourly rate with promises of monthly bonuses which were impossible goals to meet Frequently understaffed with constant interuptions from time wasting calls and walkins making workload unmanageable and not allowed to stay late or take work home Never closing for even a foot of snow Too many mandatory trainings and after hours and weekend client travel events to host Very stressful and disheartening managing. Personally was frequently listed as top 10 sale of the week for whole AAA club Alliance, built a high end repeat clientele booking 20-50k trips with preferred vendors but still wasn't enough to ever qualify for the bonus. More praise and bonuses given to employees who signed more people up for an AAA visa. In 30 years as a travel agent I never had that volume of sales but I was making $18.50/hr. Less money than 20 years previous and got $1.50 total raise after 6 years. Stayed longer than I should've because of awesome appreciative clientele that AAA makes impossible to take with you thanks to signing them all up with AAA CCs which got them $1000s in vouchers to apply.

See reviews by: Helpful|Rating|Date|All