Achievement ignored and mediocrity applauded - Anonymous employee AAA Club Alliance Employee Review

3.0
May 15, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Generally friendly group at the Wilmington HQ. - Fair work/life balance depending on your department and job requirements. Unless you are working on a large project you are not typically required to work late. - Some roles have flexible hours and ability to work remotely. - Collaborative environment - especially amongst the early career set. - Good leadership at Managing Director, Director+ levels. - Well communicated goals. Fairly easy to define and measure individual success. - Business is moving towards insurance and retail products, giving the brand longevity.

Cons

- Much larger competitive forces at work yet the largest competitor from a senior exec position was... other AAA Clubs or Holding Companies. - People who enjoy doing the bare minimum last for eons. - Management wowed by outside hires from reputable brands without examining actual ability. - TONS of pet projects for VIPs, wasting resources and time. - No talking adult to adult, everything has to be communicated pay-grade to pay-grade. Even if you are the expert in your particular area, you would be wise to have a network of people at varying grades to question, confront or even suggest issues. - If you are creative or ambitious in your work you will be praised and your ideas entertained but rarely will your vision be realized. If it is, be sure that middle management will take control of and credit for the work while simultaneously reducing it to a sad apparition of what once was. - Limited career options. You can really only work one career stage at a time there unless you make a long, long term investment or you are in an expanding department. - Some departments are good old boys clubs (Accounting, PR).

Explore other reviews about AAA Club Alliance

5.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

I Love My Job And try to make the best of it everyday thank you all for everything yall helped me achieve

Cons

Never give up and stand up for yourself and what you believe.

2.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunities to travel Good training and education Good coworkers and clientele

Cons

Low hourly rate with promises of monthly bonuses which were impossible goals to meet Frequently understaffed with constant interuptions from time wasting calls and walkins making workload unmanageable and not allowed to stay late or take work home Never closing for even a foot of snow Too many mandatory trainings and after hours and weekend client travel events to host Very stressful and disheartening managing. Personally was frequently listed as top 10 sale of the week for whole AAA club Alliance, built a high end repeat clientele booking 20-50k trips with preferred vendors but still wasn't enough to ever qualify for the bonus. More praise and bonuses given to employees who signed more people up for an AAA visa. In 30 years as a travel agent I never had that volume of sales but I was making $18.50/hr. Less money than 20 years previous and got $1.50 total raise after 6 years. Stayed longer than I should've because of awesome appreciative clientele that AAA makes impossible to take with you thanks to signing them all up with AAA CCs which got them $1000s in vouchers to apply.

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