Pros
My Co workers were awesome, they were always willing to help when you needed it.
Cons
Unrealistic service goals, you are tied to your phone all day and when you have someone on hold too long or you have yourself in "after call" (a mode on the phone you use to finish up work after you're done a call so another one doesn't come in) management is calling to your cubicle telling you to get back to work. They tell you not to use your cell phones while working, which I get, but then the supervisors walk around showing each other facebook pictures of their children and YouTube videos of cats playing the piano. There is a huge workload, you have to let the customers talk to you however they want (lots of screaming and cussing) and the hours...ugh.