Going on 30 years and very happy - Anonymous employee AAA Club Alliance Employee Review
4.0
Sep 21, 2023
Anonymous employee
Current employee, more than 10 years
Recommend
CEO approval
Business Outlook
Pros
Everyone is very down to earth and easy to talk to, right up ot the CEO. Weekly corporate newsletter keep us in the know. The company has always been transparent with how we stand against our goals.
Cons
Nothing that I can think of at this time.
AAA Club Alliance Response
2y
We greatly appreciate you taking the time to write a review about your experience with AAA Club Alliance! Thank you for sharing some of the great things we offer and we appreciate everything you do to help support our Members!
Thank you for taking the time to share your feedback. It appears the location you selected is for California. Our organization does not operate in that region. AAA is made up of multiple independently operated regional clubs. To ensure your review reaches the correct AAA Club, please visit AAA.com and enter your ZIP code to identify your local club. This will help you find the appropriate Glassdoor or Indeed page for your experience.
Opportunities to travel
Good training and education
Good coworkers and clientele
Cons
Low hourly rate with promises of monthly bonuses which were impossible goals to meet
Frequently understaffed with constant interuptions from time wasting calls and walkins making workload unmanageable and not allowed to stay late or take work home
Never closing for even a foot of snow
Too many mandatory trainings and after hours and weekend client travel events to host
Very stressful and disheartening managing. Personally was frequently listed as top 10 sale of the week for whole AAA club Alliance, built a high end repeat clientele booking 20-50k trips with preferred vendors but still wasn't enough to ever qualify for the bonus. More praise and bonuses given to employees who signed more people up for an AAA visa.
In 30 years as a travel agent I never had that volume of sales but I was making $18.50/hr. Less money than 20 years previous and got $1.50 total raise after 6 years. Stayed longer than I should've because of awesome appreciative clientele that AAA makes impossible to take with you thanks to signing them all up with AAA CCs which got them $1000s in vouchers to apply.