AAA Can Be a Great Place To Work At - Retail Sales Associate AAA Club Alliance Employee Review

4.0
May 27, 2024
Recommend
CEO approval
Business Outlook

Pros

They supported me taking off the time I need to maintain my relationship with my partner by visiting her once a month in a different state. The job is interesting and there is always something new to learn! I work with an awesome team and I am surrounded by amazing people. There is endless room for growth and moving within the company because they have their hands in so many things. This is a partial pro and partial con. You take care of almost any member needs including billing issues, disputes, questions, requests, add ons, upgrades, downgrades, complaints, etc. You can escalate it if it gets out of your paygrade or if a member requires more service than you can provide. You are a travel agent, a foreign currency exchange facilitator, a membership sales professional, a retail expert, an account manager, a sales development specialist, a customer service, representative, a roadside assistance advisor, and more. But if you like always staying busy this is great! Love my managers!

Cons

Too many things to sell. They do so much that you have to mention so many different things in every conversation. It makes it hard to have genuine conversations sometimes. But it can make it easy to hit your quota. Also most of what we sell is meant to help people or doesn't cost money. You are always busy. There is never a dull moment. You will always be calling leads, helping members, taking phone calls, researching trips, doing training, inventory management, etc. There is always something to do. Again this is a pro and a con. Because there is so much to do, I didn't get a feel for the role until about 3 months into the role. And now at 6 months into it I don't feel fully confident. This also comes from the fact that my manager trained me badly, then quit before being fired. Leaving me 3 months behind and I feel like I'm still catching up because of that. Your compensation isn't scaled based on the volume of your location. Some people make a killing because their stores get tons of traffic. They scale the quotas so smaller stores require less to hit their quota. But your chance to make a good salary is dependent on being at a large location. (With this in mind, you do also get judge on a scale of 1-5 on your quota attainment and can get an extra paycheck each month if you crush your quota. But there are bonuses and competitions which favor the bigger volume stores)

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AAA Club Alliance Response
1y
Thank you for sharing your feedback. We are glad to hear that you appreciate the flexibility and the dynamic nature of your role, as well as the supportive team environment. Your insights on the challenges you’ve encountered are valuable. It’s clear that the variety of tasks can be both engaging and overwhelming, and that the pace and breadth of responsibilities contribute to a steep learning curve. We recognize the impact this has on your confidence and effectiveness in the role and will continue to amend our training to better support our Associates. We have appreciated you supporting our Members and will forward your comments regarding the compensation to the appropriate team. We do strive to provide fair sale goals based on the store and locations.

Explore other reviews about AAA Club Alliance

5.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

The overlall Greta fit for employment

Cons

It takes a lot of work to get. Unit tge company

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AAA Club Alliance Response
2mo
Thank you for taking the time to share your feedback. It appears the location you selected is for California. Our organization does not operate in that region. AAA is made up of multiple independently operated regional clubs. To ensure your review reaches the correct AAA Club, please visit AAA.com and enter your ZIP code to identify your local club. This will help you find the appropriate Glassdoor or Indeed page for your experience.
3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Cafe in building with nice view and seating.

Cons

Offers by retail management to train and help you grow weight unfulfilled. Colleague too competitive and would take highest paying leads leaving me with the grunt work. Also not properly addressed by management. Micromanaged like children. Commission and "bonus" structure very unattainable and unrealistic.

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