Pros
Work from home, always have a supervisor in chat or on call. While you will need to learn several programs they are all user-friendly and straightforward. The right supervisors truly make this job able to be tolerated.
Cons
An outdated billing method ensures customers will always call and a website prone to conveniently timed outages means even those who don't want to call will. You of course will be expected to turn these into sales. Poor little work/life balance as you will be filling in all hours and holidays. Total micro-management is usually from top-down management that has not done your job. Entry-level positions will have the highest goals - borderline unrealistic - while upper management will find ways to excuse away company failures. Year mass reinstatement of free memberships ensures it appears sales goals appear met - when in reality they aren't making the gap harder to bridge for sales each year. Members who are dissatisfied with poor service are pacified with discounts or promotions, while core issues of understaffing are never addressed.
