they can do better... - White Collar Employee AAA Club Alliance Employee Review

2.0
Apr 26, 2011
Recommend
CEO approval
Business Outlook

Pros

37.5 hour weeks, good people who are under appreciated. They hire people with below par resumes and groom them up.

Cons

I have a gripe, this year we are expected to fill out a survey for some independent PR firm in Delaware. However, it's complete BS. Why? because the survey is BS. Rather then seek a reputable firm such as the Great places to work institute, they decide to use some two-bit firm in Delaware. Moreover, when they do get the results, they don't share it with their co-workers, instead they let certain information "trickle" down. Good workplaces allow for transparency, however, AAA MidAtlantic is NOT one of them. They give the illusion that they value input from employees, however, we have NO idea what initiatives were implemented from 3 years prior when they took a similar survey. If they really want true transparency and a environment which makes their employees think that AAA cares, then let the information flow FREELY to all.

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5.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

The overlall Greta fit for employment

Cons

It takes a lot of work to get. Unit tge company

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AAA Club Alliance Response
2mo
Thank you for taking the time to share your feedback. It appears the location you selected is for California. Our organization does not operate in that region. AAA is made up of multiple independently operated regional clubs. To ensure your review reaches the correct AAA Club, please visit AAA.com and enter your ZIP code to identify your local club. This will help you find the appropriate Glassdoor or Indeed page for your experience.
2.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunities to travel Good training and education Good coworkers and clientele

Cons

Low hourly rate with promises of monthly bonuses which were impossible goals to meet Frequently understaffed with constant interuptions from time wasting calls and walkins making workload unmanageable and not allowed to stay late or take work home Never closing for even a foot of snow Too many mandatory trainings and after hours and weekend client travel events to host Very stressful and disheartening managing. Personally was frequently listed as top 10 sale of the week for whole AAA club Alliance, built a high end repeat clientele booking 20-50k trips with preferred vendors but still wasn't enough to ever qualify for the bonus. More praise and bonuses given to employees who signed more people up for an AAA visa. In 30 years as a travel agent I never had that volume of sales but I was making $18.50/hr. Less money than 20 years previous and got $1.50 total raise after 6 years. Stayed longer than I should've because of awesome appreciative clientele that AAA makes impossible to take with you thanks to signing them all up with AAA CCs which got them $1000s in vouchers to apply.

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