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AAA The Auto Club Group

Engaged Employer

Run, Run, Run - Customer Service Representative AAA The Auto Club Group Employee Review

1.0
Nov 2, 2019
Recommend
CEO approval
Business Outlook

Pros

Due to the high turnover, unorganized, chaotic thinking of upper management, You can work as much OT as you like.

Cons

Pay is horrible for the amount of work we do, the health benefits are entirely too high & if you like to be micromanaged by supervisors that can’t even do your job, this is the place to be. They are constantly changing policies with little or no notice to prepare yourself. Then when we finally figure things out, poof!!!! another change. Working here isn’t for everyone but this department will make anyone hate it. I wish I could be more positive but there’s more negativity and the morale is low and no one seems to care although they pretend to.

Explore other reviews about AAA The Auto Club Group

5.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay. Great colleagues. Opportunities to travel. Good training.

Cons

Have to work some Saturdays

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Yearly bonus, small stipend for working from home for internet, Celebrate As One Points rewarded to use to purchase products, HSA/FSA.

Cons

Micromanaging to the point where you become hyper aware and race to get the numbers according to flawed metrics. It's very demoralizing. Role out of new systems and processes that cause too many issues the hinder a smooth work day, but you're still expected to complete a certain amount of tasks. A back office Admin function does not need call center type metrics.

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AAA The Auto Club Group Response
1w
Thank you for taking the time to provide us with a review. We greatly appreciate and value your feedback as a former employee. If you’d like to provide additional feedback on your experience or discuss further, please feel free to reach out to us at TalentAcquisition@acg.aaa.com. We look forward to hearing from you!
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