Overall, this company is 10 years outdated and money hungry. The pay sucks. They are OBSESSED with their insurance department and they clearly play favorites. No progress, no improvements, no advancements that truly help their people or their members. Even the AAA app sucks. Being such a large brand, that should say something about their priorities. If you are reading this and considering a role here, I highly suggest looking elsewhere.
Hierarchy is disorganized and extremely outdated and inefficient. Software is either not user friendly or is ancient. Management never knows what is going on. There is a massive gender wage gap. Work life balance is non existent. They don't hire when and where they really need it, and it ends up dumping work on others that get burnt out and leave. The company doesn't care about their MEMBERS and the benefits we provide them, they only care about profit. The M&A with Colorado and North & South Carolina has been the most chaotic ever. It will take several years for that to be fixed.
