Good but not a great place to work - Delivery Manager ADP Employee Review

3.0
Dec 10, 2019
Recommend
CEO approval
Business Outlook

Pros

1. Salary can be good, if you negotiate or come in with experience. 2. ADP has a solid reputation and having them on your resume gives you a leg up. 3. Training of new associates is detailed and thorough 4. HCM products are solid, and easy to learn and work with in Implementation. But they are not leading edge. Nor are they truly integrated. 5. If you are in a OneADP location there are a lot of events and efforts made to have a 'fun' culture. 6. From my experience there is no issue with gender/race/sexual orientation bias. You will be judged on merit/performance/etc.

Cons

1. Yearly, if not more frequent, Reductions In Force (RIF). This goes for both Implementation and Service. As a result job security is not high and those that survive the RIFs have to do the work of those that were let go. 2. 100% focus on OneADP office, if you are a remote associate there is not a path to promotion/advancement, or even lateral movement. You must be in an office. 3. Many of the skilled and highly knowledgable associates have left in the past 4 years due to RIF, voluntary early retirement, or to find a new opportunity. 4. Benefits are good, but not great, and are costly. 5. ADP is fragmented, many different silos across the organization that do not always work well together or communicate effectively. 6. Annual increases are low, typically around 3% 7. Promotions, even in offices, are very hard to get. High competition for very few slots.

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ADP Response
6y
Thank you for the honest insights and assessment regarding your time with ADP. We appreciate you taking the time to invest in writing this review. Your experience and review help us to improve our overall processes and we value your opinions. We will share your insights with our leaders, so we can better improve our experience for associates.

Explore other reviews about ADP

5.0
Mar 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Good opportunity and work environment

Cons

Sales process can be out of your hands at times

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ADP Response
2mo
Thank you for the great rating and for sharing your ADP experience with us on Glassdoor.
2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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ADP Response
3w
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
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