Mature, cutting edge HCM technology & services - Client Relationship Manager ADP Employee Review

5.0
Jan 20, 2020
Recommend
CEO approval
Business Outlook

Pros

While meeting required touch points/processes, you have autonomy to make sure your clients are happy and will stay. You have a lot of flexibility in your travel, calendar/meetings, and free time; working from home is the icing on the cake. Excellent culture for recognition and employee engagement, taking pulses continuously. Performance review is based on weekly touch points, which is far better than once a year documentation from managers.

Cons

As with any company, some managers are better suited than others to each employee. Most managers seem to be of the same, positive culture and the bad ones seem to be weeded out sooner or later.

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ADP Response
6y
We really appreciate your review and rating - thanks for sharing your experience with us. Glad to hear that you are enjoying our company culture, work-life balance, and how we value our associates. We hope you continue to #WorkHappy with us for many more years to come!

Explore other reviews about ADP

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and support system

Cons

Org has so many different avenues

2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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ADP Response
1mo
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
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