Good company poor management - Account Executive ADP Employee Review

3.0
Apr 26, 2014
Recommend
CEO approval
Business Outlook

Pros

ADP provides great employee benefits such as medical ,dental, 401k as well as stock purchase program.

Cons

ADP inside sales can be difficult .One of the major challenges is although you are supposed to have a "territory" you have to compete with all the other ADP business units constantly calling the same clients over and over. It's a very unorganized place to work in sales most clients are fed up with constantly being called. ADP does not care much about the customer or customer service for that matter . When you interview management will tell you first year you should make 65-70 k easily which is true if you are in the right territory if not expect to make 45-50 and this includes working a full day and bringing your laptop home and working constantly. Another con is career growth there is none! If you try and discuss career opportunities with your manager they try to avoid it at all cost. Managers have no incentive of letting you change departments because it effects their number . All the time I was there I only know of one person that transferred internally from my department. If the weather is bad you will be expected to work from home and make a minimum of 50 dials from your personal phone without being reimbursed. If you don't you will be docked a vacation day. If you do come into work during inclement weather don't expect your managers to show up because it's do as they say not as they do.

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5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and support system

Cons

Org has so many different avenues

2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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ADP Response
2w
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
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