Great benefits but promotions are next to impossible - Client Support Consultant ADP Employee Review

3.0
Nov 24, 2021
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Once you are “in” there is flexibility for hours. Paid certificates and trainings. Lots of different jobs that can be done so you can spend time moving through the different departments

Cons

Promotions. ADP actively makes the promotion requirements more and more difficult. I can only imagine it is to not give them out. But the bar is always moving. Lots of turnover as a direct result of this. People will grind for years and be told they haven’t checked every single box in order to get the promotion.

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ADP Response
4y
Thank you for taking the time to provide your review and rating. We appreciate hearing how we can improve from current associates, and we will share your feedback with our leadership teams.

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5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are available to employees

Cons

None at this time Thank you

2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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ADP Response
3w
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
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