Overworked / Underpaid - Implementation Payroll Consultant ADP Employee Review

3.0
Feb 23, 2022
Recommend
CEO approval
Business Outlook

Pros

Benefits, the people you work with are incredible, the team was amazing

Cons

You are extremely overworked and underpaid. Not a single week I didn't go into OT. If you do not work in Sales, good luck on any incentives or bonuses. I was doing two different jobs for 6 months because they did not have enough people in Service and I received no additional pay, just a "good job". I was also training 7 new hires because we didn't have enough tenured people to serve as mentors (because everyone left). I was handling 50 clients when I was supposed to have max 20. You are extremely underpaid for the amount of work you put in and "Alex" is always right, no matter how they treat you. Sales will do anything to sell, even if Alex is better off without the product. You are a number to them and taking vacation was a joke (clients do not understand you are allowed to take time off). I had COVID and had to scramble to find people to cover 40 accounts while I was extremely sick. Additionally, I brought up to management an additional job offer I received for the same position that was 30% higher than what I was getting paid and was told well if we give you a raise, we must give everyone a raise.... Basically told me to hold it out with the company and maybe I'd be moved into a different role. Also, they hired externally through a contracting agency for a team lead....... Senior management is extremely out of touch with what people below them do.

avatar
ADP Response
4y
Hello and thank you for providing your insight into your experience working for ADP. ADP prides itself on creating and maintaining a workplace where employees work in a professional environment and are treated fairly. We appreciate your feedback and advice and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at 1-877-878-4811 or hr.associate.relations@adp.com

Explore other reviews about ADP

5.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

If you get a good team, you're set for life. The teams here can be amazingly supportive and always advocate for work/life balance.

Cons

The company talks a lot about lateral movement and job growth, but I know a lot of people who come here to stay at the same job forever. If you like somewhere comfortable and no movement, this is your place. But if you're ambitious? This isn't the place for you.

1
2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

avatar
ADP Response
1w
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
See reviews by: Helpful|Rating|Date|All