Good company/could change dept. processes - Client Support Consultant I ADP Employee Review

3.0
Mar 11, 2022
Recommend
CEO approval
Business Outlook

Pros

coworkers who are willing to help; employees are provided w/ generally organized procedures to refer to when when answering clients' questions; good employee benefits; manages and team leads try to include fun activities to help brighten the day; I learned something new every day; pay is decent.

Cons

mental stress. Potential advancement comes from quality and production numbers of amount of chats you take per day. This can be expected in call center type environments, however some of the department's processes can prevent you from meeting the required stats in the way that works best for you, so in reality, my success was not completely left up to me which I personally didn't like. This is a great job for people who are fueled by competition. However for those of us who love more of quality and handling client issues for resolution/following through with clients to ensure their matter is resolved, this type of job may drain your energy with having to meet production stats. This job will definitely keep you on your toes (mentally).

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ADP Response
4y
Thank you for sharing your experience and feedback with us on Glassdoor. We are glad that you enjoyed your time at ADP and we value your contribution. We will share your insights with our leadership teams, so we can better improve our process.

Explore other reviews about ADP

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are available to employees

Cons

None at this time Thank you

2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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ADP Response
3w
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
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