Soul Crushing - Anonymous employee ADP Employee Review

2.0
Oct 18, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company has a very inclusive culture, people genuinely smile at you in the hallways and there are usually a few events a month in the office.

Cons

The cons strongly outweigh the pros for this company overall. I have been in multiple business units, and eventually get the same negative feeling about my role. Waking up to go to work is harder and harder each day because I know it is going to be just exhausting. If you are actually good at your job, you get the reward of doing everyone else’s work. Internal teams are never held accountable when they do not do their jobs, and then you have to be the punching bag of the client. Since Covid, clients have truly gotten meaner and management does not do enough to protect associates. Upper management only cares about numbers. You work hard consistently, and if you don’t get a survey they do not recognize any of the work that you do. On top of that, any survey that’s not a 9 or 10 hurts you and keeps you from getting a promotion. It is so stressful having to always worry about that. Metrics are pushed so hard it’s easier to just close out a case and meet your metrics even when the client issue is not resolved. Because again, senior management only cares about metrics and numbers. Being here I think has taken years off of my life the amount of stress it causes. There are other companies with inclusive values who can also treat employees well. This is not one of them.

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ADP Response
3y
Thank you for sharing your review and rating with us on Glassdoor. We appreciate your insights and encourage you to reach out to your leaders or site HR team and discuss the details of your feedback so that we may address them and make sure they receive the right attention and action.

Explore other reviews about ADP

5.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great communication in management and teams

Cons

The pay is a little low for work

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ADP Response
1mo
Thank you for the great rating and for sharing your ADP experience with us on Glassdoor!
2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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ADP Response
2w
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
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